Gary Smedstad has been with Niello Acura since 2007, and has been working around Honda and Acura since 1990. The first 15 years of this time was spent as a Technician, but Gary decided he liked working with the customers more than with the cars. To quote Gary, "My approach in service is simply to be the best I can to better service my clients and their vehicles." Gary and Niello Acura follow our Mission statement: We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Read moreDealership Experience
16 yrs, 9 mos
Industry Experience
34 yrs, 3 mos
61 Reviews
Write a Review61 Reviews of Gary Smedstad
May 19, 2023
I have been a Niello Acura customer since 2004. I have always received superb service from every single person I have ever interacted with. At the top of that list is Gary Smedstad. A true profes I have always received superb service from every single person I have ever interacted with. At the top of that list is Gary Smedstad. A true professional by every measure, he is a joy to work with and I TRUST him to do the right thing for me. Most recently he took care of a significant maintenance issue for me and went above and beyond what was expected. His example and work ethic set him apart and he is someone I rely on to keep my vehicle operating well. If I was going to start my own service department to compete against Niello—which I am not—he would be the first person I would attempt to recruit. Obviously the culture at Niello Acura is one that attracts folks like Gary. The leadership at Niello Acura has built an incredibly wonderful team of standout people who work together seamlessly. Very well done!!! More
May 18, 2023
I always use Niello Acura for my service, they always provide great service and explain things to you if they need to be done. They also wash your car or give you a Quick Quack gift card for a complimen provide great service and explain things to you if they need to be done. They also wash your car or give you a Quick Quack gift card for a complimentary wash. They are first class with a very comfortable, clean waiting room. More
May 18, 2023
Neillo was great! Scheduling an appointment was easy, they took me in when I arrived and were consciously aware to get my vehicle serviced quickly as they knew I was Scheduling an appointment was easy, they took me in when I arrived and were consciously aware to get my vehicle serviced quickly as they knew I was waiting at their service center. Overall an excellent experience and I will be back for all my auto needs! More
Other Employees Tagged: Brian Powers, Chandra Rosales, Terry Caudle
May 17, 2023
Very helpful and patient customer service. I will definitely recommend you to everyone I know thank you so much. I will definitely recommend you to everyone I know thank you so much. More
Other Employees Tagged: Chris Knutson
May 17, 2023
Neillo Acura has always been first rate. The service department is ever helpful and efficient. The service department is ever helpful and efficient. More
Other Employees Tagged: Chandra Rosales , Chris Lucero, Chris Logan
October 01, 2021
My car has rich condition with p0172 and p0175. I had a valve job done by another mechanic however tbe dealer was forcing to re do the same job and they ignored all other poasibilities for the rich conditi valve job done by another mechanic however tbe dealer was forcing to re do the same job and they ignored all other poasibilities for the rich condition by saying that their technician is factory certified and his recommendations are final. They refused to move further with any other suggestion. Very disappointed. Had to bring my car back and now dont know where to go. More
April 29, 2021
Set up an appointment online, everything looked good and on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance awa on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance away and I have a busy schedule. Since their website doesn’t work correctly I don’t have a set appointment and also they have change policies that prevent loaner cars for basic service. I’ve always used these loaners for test drives of the newer cars and different models. When I showed my displeasure, his solution was to take away the car wash to save some time, like running it through the automatic car wash was the time suck. I will now be looking at different names and models of cars that allow loaner vehicles. If they had given me the loaner, like I thought I had, I wouldn’t of had the time to do these poor reviews. More
July 31, 2020
Vehicle Servicing - Poor Recommendations and Poor Value Upon multiple visits to Niello Acura dealership in Roseville, I have had instances where I was either mislead about service/cost, condition of my vehi Upon multiple visits to Niello Acura dealership in Roseville, I have had instances where I was either mislead about service/cost, condition of my vehicle's components (I have later verified condition of those components with other shops and another dealer - their findings differed greatly from Niello's notes / recommendations) and paid extra for service that was unsatisfactory (upon bringing it up with the rep, he told me that whatever they did was normal... not exactly what you want to hear from Acura... some of these issues had to be corrected at other shops for additional money). Also, received estimates turned out to be lower than the actual costs - it would also be reasonable to include tax especially if cost is over $1K... I'm not asking for a partial cost after all. Now, whenever I need service, I opt to go extra 30 miles to another dealer, since I have 0 trust in what these guys do and I do not want to be upsold on things or pay extra for parts that do not need replacement. More
September 01, 2016
Total Luxury Cars and Excellent Customer Service My new 2017 RDX is total Luxury and Safety. Love all the new technology and only by Acura. In the past we have owned an Acura Legend, 3.5 Rl, ZDX and My new 2017 RDX is total Luxury and Safety. Love all the new technology and only by Acura. In the past we have owned an Acura Legend, 3.5 Rl, ZDX and still have a 2007 RDX Turbo in the family. Thanks for all the years of excellent service. More
Other Employees Tagged: Chris Knutson , Elizabeth Garcia, Chris Lucero, All of the Service employees are excellent