Chandra Rosales
Chandra Rosales at Niello Acura
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Chandra Rosales

Service Advisor

Niello Acura

150 Automall Dr
Roseville, CA 95661

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5.0
26 Reviews

Dealership Experience

11 yrs, 1 mo

5.0

26 Reviews

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26 Reviews of Chandra Rosales

July 14, 2023

Dealership Rating
Employee Rating

I have purchased three cars from Niello Acura in the last 4 years. FANTASTIC is the word for every aspect of each transaction. More

by SSFIORITO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Logan , Pedro

Jul 20, 2023

Niello Acura responded

There is truly no higher compliment than amazing return customers like you! Thank you for your continued trust with all of your Acura sales and service needs.

July 10, 2023

Dealership Rating
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They have always been professional, keeping me informed, answering my questions without making me feel stupid, honest and helpful. More

by shirleenmac
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad, Josh Gustafson

July 07, 2023

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Always great service! Been working with Spencer Penrose lately and he's been just wonderful. More

by LMSLINKARD
Service Price Transparency
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Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Spender. We look forward to your next visit!

July 06, 2023

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Great service! Mike was very helpful and well as the service dept. Always great customer service. More

by BETTY8
Service Price Transparency
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Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you for the great review, Betty! We're thrilled to hear that Mike and the team made your visit a great one. We hope to see you again next time!

July 01, 2023

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Staff in service department is awesome! Everyone is nice and helpful. Your use of technology is amazing. I enjoy seeing my car on the lift by video and having the mechanic walk me through t More

by williamwann
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Martinez, Chris Logan , The woman who got me the loaner vehicle. I didn't get her name. 5 Stars.

Jul 07, 2023

Niello Acura responded

William, Thank you for taking the time to walk us through your recent service visit at Niello Acura! It's great to know that you appreciate seeing the details of your car's service needs via video and we're glad we were able to get you a loaner that you were interested in testing out this time around. We will make sure to pass your special thanks along to Jonathan and everyone else you worked with. See you next time!

June 30, 2023

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I always look forward to my visits to Acura . Everyone from the porter to the cashier are personable friendly people. Thank you More

by BZAMBRANO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Terry Caudle, Josh Gustafson

June 23, 2023

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An overall great experience, fantastic customer service and knowledgeable technicians who work fast and are very helpful. More

by kylesauer
Service Price Transparency
Recommend Dealer
Yes

June 19, 2023

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Employee Rating

Niello Acura is the best dealership I've been to. The staff there are so friendly and always help me prioritize any recommended repairs after sending me videos and photos of anything they find on the More

by ACARR7
Service Price Transparency
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Recommend Dealer
Yes
Jun 21, 2023

Niello Acura responded

Thank you for the love! It's great to hear that we are the best dealership that you've ever been to. We're glad to know that you appreciate our recommendations and text messages regarding our findings. We will make sure to pass your kind words along to Robert and the rest of our team. See you next time!

June 19, 2023

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Employee Rating

Niello Acura and Gary S have always been very professional fair with me and I have been a customer with them for 20 + years. More

by ECU2
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad, Josh Gustafson

Jun 28, 2023

Niello Acura responded

We cannot thank you enough for your continued trust and support! We are truly lucky to have Gary on our team here in Roseville and will make sure he sees your kind words. See you next time!

Jun 28, 2023

ECU2 responded

Thank you for your continued service!

June 15, 2023

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Employee Rating

went in with no appointment, they took great care of me. awesome team, my only choise for vehicle service is here More

by ctowle
Service Price Transparency
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Recommend Dealer
Yes
1

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