Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
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Genesis Cruz | Page 5

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.4
51 Reviews
4.4

51 Reviews

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51 Reviews of Genesis Cruz

August 31, 2023

Dealership Rating
Employee Rating

These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig More

by Jhoffenden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2023

Regal Kia Lakeland responded

We're sorry to hear that you didn't get the result you were hoping for during your visit and we apologize for not meeting your expectations. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 25, 2023

Dealership Rating
Employee Rating

The worst service I've ever seen and I've purchased several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment More

by JUNIORBIRD49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

August 24, 2023

Dealership Rating
Employee Rating

Great customer service , clean, take care of your car and wash your car before they give it back to you 👍 More

by kmorton64
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Shawn Carter

Aug 25, 2023

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

August 21, 2023

Dealership Rating
Employee Rating

Regal Kia was extremely helpful and acted quickly to get me back on the road. More

by dmcintosh1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 22, 2023

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

August 18, 2023

Dealership Rating
Employee Rating

Kelsey is the best! Always smiling every time she greets me, knows exactly the work that needs to be done, and does it ahead of schedule! More

by GREG.S
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 21, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 13, 2023

Dealership Rating
Employee Rating

Great dealer and service. This is my 4th KIA and I am very satisfied with Regal service and dealership. More

by pamsellers12344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Regal Kia Lakeland responded

Thank you for being part of the Regal family.

August 12, 2023

Dealership Rating
Employee Rating

Best Fast service with out skipping great customer service & quality work for a great price More

by robruiz1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 10, 2023

Dealership Rating
Employee Rating

Quoted me almost $500 to replace a $50 tailgate latch. I had already researched this part for its price. I had someone do the job for $250. You give dealerships a bad name. Also, the service person said t More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2023

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 08, 2023

Dealership Rating
Employee Rating

Good Quick service. I was kept informed along the way. Comfortable waiting area for customers. More

by dcb1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

August 08, 2023

Dealership Rating
Employee Rating

Love the people and service times and the shuttle service waiting times are quick and associates are pros and frirndly More

by RSAMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal with your service needs.

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