Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
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Genesis Cruz | Page 6

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.3
57 Reviews
4.3

57 Reviews

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57 Reviews of Genesis Cruz

August 18, 2023

Dealership Rating
Employee Rating

Kelsey is the best! Always smiling every time she greets me, knows exactly the work that needs to be done, and does it ahead of schedule! More

by GREG.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 13, 2023

Dealership Rating
Employee Rating

Great dealer and service. This is my 4th KIA and I am very satisfied with Regal service and dealership. More

by pamsellers12344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Regal Kia Lakeland responded

Thank you for being part of the Regal family.

August 12, 2023

Dealership Rating
Employee Rating

Best Fast service with out skipping great customer service & quality work for a great price More

by robruiz1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 10, 2023

Dealership Rating
Employee Rating

Quoted me almost $500 to replace a $50 tailgate latch. I had already researched this part for its price. I had someone do the job for $250. You give dealerships a bad name. Also, the service person said t More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2023

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 09, 2023

Dealership Rating
Employee Rating

Love the people and service times and the shuttle service waiting times are quick and associates are pros and frirndly More

by RSAMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal with your service needs.

August 08, 2023

Dealership Rating
Employee Rating

Good Quick service. I was kept informed along the way. Comfortable waiting area for customers. More

by dcb1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

August 05, 2023

Dealership Rating
Employee Rating

Service was great and very efficient! Very professional and all the people were very nice! Popcorn was great!! More

by gracebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Regal Kia Lakeland responded

Thank you! We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.

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