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Hank Santos
Hank Santos at Herb Chambers BMW of Boston
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Hank Santos

Service Manager

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

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4.4
27 Reviews
4.4

27 Reviews

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27 Reviews of Hank Santos

April 20, 2024

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Great service been a customer for over 20 years and have 3 BMW’s in family. Have bought numerous cars from Herb Chambers and get my cars always serviced there. More

by BMW Guy
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Steffy, Mohammed Omar, Higor Teixeira , Jurrell

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Apr 22, 2024

Herb Chambers BMW of Boston responded

We're grateful for your loyalty over the years! It's always a pleasure to assist you at Herb Chambers BMW of Boston. Here's to many more years and BMWs in your family!

March 31, 2024

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Service manager Henrique in bmw Boston always excellent excellent excellent … loyal customer ARMEN and Vahe More

by Armen37
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Recommend Dealer
Yes
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Apr 01, 2024

Herb Chambers BMW of Boston responded

Hi Armen and Vahe! We're delighted to know that Henrique has been providing excellent service at Herb Chambers BMW of Boston. Thank you for your loyalty and the stellar review!

March 17, 2024

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The crew are very Courteous; keep customers informed, reasonable priced for the service, and nice waiting area. More

by Markyang20
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Matt Krappe, Higor Teixeira

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Mar 18, 2024

Herb Chambers BMW of Boston responded

Hi Mark! We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston. We strive for excellent customer service and reasonable pricing, so it's great to see that reflected in your visit. Thanks for the review!

February 22, 2024

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Overall very responsive dealership. Very professional group of employees that go out of their way to satisfy customer needs. More

by Jay
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Recommend Dealer
Yes

Other Employees Tagged: Jurell Benton

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Feb 23, 2024

Herb Chambers BMW of Boston responded

Jay, we're glad to know our team at Herb Chambers BMW of Boston was able to meet your needs. Thanks for the positive feedback!

January 22, 2024

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Samik with the service department is very friendly and respectful. He’s very understanding and gets the job done. More

by Sadiq
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Recommend Dealer
Yes

Other Employees Tagged: Samik Shahi

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Jan 23, 2024

Herb Chambers BMW of Boston responded

Hi Sadiq! We're glad to know that Samik from our service department at Herb Chambers BMW of Boston was able to assist you effectively. Thanks for your positive feedback!

January 11, 2024

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Samik and the whole team who took care of my car when it went in for service was the absolute best. They kept me informed and were so professional and courteous. I recommend the dealership if you are looki More

by New BMW owner
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Recommend Dealer
Yes

Other Employees Tagged: Samik and Walter

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Jan 12, 2024

Herb Chambers BMW of Boston responded

We're glad to know that Samik and our team at Herb Chambers BMW of Boston provided you with top-notch service. We appreciate your recommendation, and we'll continue striving for excellence in all areas. Enjoy the ride in your new car!

December 16, 2023

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Great customer focus from the sales through service teams. Special Shoutout to James Gibbons for exceptional service. More

by Rjagani59
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Steffy, James Gibbons, Matt Krappe, Mohammed Omar, Higor Teixeira, Samuel Desroches, David Torres

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Dec 18, 2023

Herb Chambers BMW of Boston responded

Hey Gani, thank you for the 5-star rating! We're glad to know that James and the rest of our team at Herb Chambers BMW of Boston provided you with exceptional service. We look forward to serving you again! Drive safely!

December 08, 2023

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This is a great dealership…. service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend thi More

by betteannharris
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Matt Krappe, Higor Teixeira , Hadi Eslami

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Dec 11, 2023

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your automotive needs! Hadi & the rest of the team are grateful for your support and look forward to seeing you at your next visit!

August 15, 2023

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They sold me a certified used car which was supposed to be in good shape, but at the moment of delivery, I realized the sunroof was broken. However, they are now fixing it, and gave me a replacement car in More

by cristocorreae
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Recommend Dealer
Yes

Other Employees Tagged: Sheraz Sheikh

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Aug 16, 2023

Herb Chambers BMW of Boston responded

We appreciate your understanding and patience as we work to resolve the sunroof issue on your certified used car. It's great to know that you're satisfied with our service at Herb Chambers BMW of Boston so far, despite this initial hiccup. Thanks for sharing!

August 02, 2023

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It was unpleasant working with the management department at the beginning. Steven P. Helps to solve the problems. More

by jianmin.mao
Recommend Dealer
Yes

Other Employees Tagged: David Torres, Steven Petrucci

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Aug 03, 2023

Herb Chambers BMW of Boston responded

We're sorry to learn about the initial issues, but glad Steven helped resolve them at Herb Chambers BMW of Boston. We appreciate your feedback and hope we can continue providing great service in the future! Thank you!

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