Hunter Johnson | Page 5

Easy Breezy With out a doubt the easiest car buy experience ever. My salesperson Jose was very knowledgable and professional. This was my second Sienna and the te With out a doubt the easiest car buy experience ever. My salesperson Jose was very knowledgable and professional. This was my second Sienna and the team at Bill Penney Toyota is amazing. More

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I had a terrific experience The sales staff was very helpful and guided me to an ideal vehicle that best fit my price range. The salesmen had extensive knowledge of every vehicle The sales staff was very helpful and guided me to an ideal vehicle that best fit my price range. The salesmen had extensive knowledge of every vehicle I inquired about. More

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Eric Mitchell It was a awesome first car buying experience. The employees at Bill Penney Toyota are very nice and efficient. I highly recommend this dealership, a w It was a awesome first car buying experience. The employees at Bill Penney Toyota are very nice and efficient. I highly recommend this dealership, a wonderful experience. More

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frown turned upside down Just stopping by to shout about my excellent experience with my salesman Gary Carlisle! He is a gentleman, goes the extra mile and has a can do it at Just stopping by to shout about my excellent experience with my salesman Gary Carlisle! He is a gentleman, goes the extra mile and has a can do it attitude! If you are in the market for your next vehicle be sure you ask for GARY CARLISLE. Im glad i came here instead of sand mountain toyota, ill never buy another vehicle from there- thank you Bill Penney Toyota and Gary Carlisle More

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the best Went to Bill Penny Toyta in Al. They were very nice people. And yes I purchased a corolla. Mr. James R. Jackson was the sales person Very nice Thanks. Went to Bill Penny Toyta in Al. They were very nice people. And yes I purchased a corolla. Mr. James R. Jackson was the sales person Very nice Thanks.Jame, More

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Excellence!! From the time of choosing the right vehicle for me and my family till the close of the deal on my new Highlander, a wonderful , courteous staff and ex From the time of choosing the right vehicle for me and my family till the close of the deal on my new Highlander, a wonderful , courteous staff and experience. No other dealership like them!!! More

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I'm so glad I went to Bill Penny! Three years ago I bought a FJ Cruiser from Bill Penny Toyota. It was a great experience, so when I decided to make a change, I went to Bill Penny Toyo Three years ago I bought a FJ Cruiser from Bill Penny Toyota. It was a great experience, so when I decided to make a change, I went to Bill Penny Toyota! Traded my FJ for a 2016 Tundra TRD Pro. I went back to Bill Penny Toyota because of the great service I received for the three years I had my FJ, and I expect nothing less than the best from them. They make buying, owning and servicing your vehicle a good experience! More

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Exceptional customer service!! I have wanted a 4Runner for a long time and finally decided to take the plunge. Joshua Welch at Bill Penney Toyota in Huntsville made the experience a I have wanted a 4Runner for a long time and finally decided to take the plunge. Joshua Welch at Bill Penney Toyota in Huntsville made the experience as smooth as possible!!! I would 100% recommend him and this dealership to anyone looking for a new or used vehicle. Joshua listened to what i wanted and delivered without being pushy or overwhelming. I can not express enough my gratitude to him and this dealership as a whole!!! More

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It's a dealership with nice people This is my second purchase from bill penny within 6 months. They are professional and kind and don't pressure you into making a purchase. They do ever This is my second purchase from bill penny within 6 months. They are professional and kind and don't pressure you into making a purchase. They do everything they can to work with you and make you happy. They make sure you leave with the right car and provide reassurance of your happiness. I want to provide a thanks to all of Bill Penny, specifically Josh and his manager for making it a win for both of us. More

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Won't compete with others #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked f #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked follow through such as keys requested in deal and lack of phone calls for parts that were included in the deal. They give you a 30 day due bill for parts. On day 29 I went down and inquired about the part for my new car that was part of the deal because nobody had called me. "They said come back on Monday." On Monday, the parts were there and I had to arrange to have them installed. Between getting keys cut properly, keys programmed and the roof rack for a van I made no less than 4 trips for something that should have taken 1 at most. What a waste of my time. Attention to detail and coordination of activities and follow through were poor on my first new vehicle deal. I was lucky enough to buy a second new vehicle later in the same year and went back to the Penney dealership. They remembered me and the difficult time I had with my 1st vehicle I bought from them. We tried to negotiate a price but didn't agree. We were $500 apart. The problem was the car had an option I did not want. I specifically told them if you can order me the car without the option we could probably agree on the price and do the deal. They kept trying to sell me the car with the option. (The option was 699 MSRP,) The OTD price I was willing to offer for a car with the options I wanted was $500 less than their "lowest price". Effectively, If they would have offered a car without the options they could have made the sale. I was unwilling to go to their price. At the end of the day I was able to get the car I wanted from another dealer for $250 less (taxes included) I really tried to give them my business but they didn't compete- all over the simple matter of giving the customer the options they wanted. After the 2nd deal didn't go through I did ask to speak with Zack Penney and let him know about my experience. I did let them know that I would be very unlikely to buy a new car from them again in the future. #3 I needed some parts for one of my cars. I asked about a 10% coupon I found online. I was told the coupon was only good for some specific items and my parts order didn't qualify. "We can't sell you those parts at that price." (Meaning 10% off) REALLY??!! for 10% off? That's OK I bought genuine OEM parts from an online dealer and had them shipped to my doorstep direct for less money than what this dealership wanted. The difference here was 10%. If the dealership had sold me the parts with the 10% discount I would have ordered on the spot. Again, IMO, it seems like the dealership has the attitude we don't need to compete. That's OK, I can always shop elsewhere and did so. This dealer gets 2 stars only because the service has been pretty solid over the years I have worked with them. New car sales and parts dept. leave something to be desired. More

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