Ian Filo

Just purchased a 2023 X1 from this dealership. John Caruso and Ian Filo made this purchase seamless. The whole dealership is very easy to deal with. Highly recommend them. John Caruso and Ian Filo made this purchase seamless. The whole dealership is very easy to deal with. Highly recommend them. More

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Excellent service, personalized attention, spotless showroom, great service department, top notch organization, thanks Kelly Cavanaugh! showroom, great service department, top notch organization, thanks Kelly Cavanaugh! More

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We came in to the dealer on a Saturday afternoon and Jerry approached us ina friendly gentle demeanor to ask us what we were looking for. He immediately located a car to meet our needs and we test drov Jerry approached us ina friendly gentle demeanor to ask us what we were looking for. He immediately located a car to meet our needs and we test drove it. On Monday we started the paperwork so that on Tuesday the purchase was quick and the smoothest ever. Really enjoyed the no pressure buying process and customer service. Ian was very informative in providing a complete tutorial on my new bmwx3 More

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I stop in without an appointment and the service department took care of me on a Friday hour before 5. Gave me a loner and Monday car was handed back to me and the Ian a tech genius took care of an department took care of me on a Friday hour before 5. Gave me a loner and Monday car was handed back to me and the Ian a tech genius took care of an additional problem I was having. If only more business would look after their existing clients as these people has. More

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I always feel confident that I have been given honest recommendations and have received the best service for my vehicle that is possible. recommendations and have received the best service for my vehicle that is possible. More

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Kelly was efficient, courteous, and best of all, humorous! She made my extremely rushed car purchase run smoothly. She was great at explaining everything, and I'll definitely return to her when it's humorous! She made my extremely rushed car purchase run smoothly. She was great at explaining everything, and I'll definitely return to her when it's time to shop for a new vehicle! More

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Sales process with Kelly was smooth and efficient. Able to test drive the cars I wanted and negotiate a fair price. Kelly provided updates on the delivery of the car. Once it arrived she and Ian pr Able to test drive the cars I wanted and negotiate a fair price. Kelly provided updates on the delivery of the car. Once it arrived she and Ian provided the help to set the car up. Recent service was coordinated with Brittany and was excellent. Loaner car was made available and Brittany kept me informed of the status throughout the process. Everything was great. More

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Our sales person Jimmy was amazing! He made the process easy and simple. He gave us time to talk it over and there was no pressure. Something my husband and I dread when we car shop is He made the process easy and simple. He gave us time to talk it over and there was no pressure. Something my husband and I dread when we car shop is the pressuring to make a sale. It was very nice to take our time, test drive the vehicle and have everything by explained to us. The paper singing was amazing!! No upselling and quick sign these docs and move forward. I am thankful for this dealership! Only day two but, will give more feedback when I have more time. Thank you to BMW Westlake for the easy, smooth, friendly process. Will recommend anyone that is looking for a BMW to come to this dealership. More

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Everything was stellar. It was smooth & John walked us through the process of buying versa lease. He is excellent & by far the most honest salesman I have dealt with. It was smooth & John walked us through the process of buying versa lease. He is excellent & by far the most honest salesman I have dealt with. More

by TLO1029 Verified Customer Verified Customer

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Local Columbus Ohio dealers couldn't come close to matching the deal or service so I drove 2 hours to work with Westlake. MAG Bmw had a protectant add on they wanted $1700 for and their deal was poor matching the deal or service so I drove 2 hours to work with Westlake. MAG Bmw had a protectant add on they wanted $1700 for and their deal was poor to begin with. Not worth bargaining with. Kelly BMW was low balling my trade and the salesman was just rude and arrogant. Told me I wouldn't get what I wanted for my trade. When I showed him the deal, he started bad mouthing the dealer rather than working with me. Westlake from sale to financing was the easiest process I have ever dealt with in my years of buying dozens of new car. No pressure. Fair numbers and excellent delivery. More

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