James Stecker | Page 23

Couldn't be any better Had to have my Enclave towed in for repair due to what ended up being a bad battery and corroded negative cable. I was unaware that they were both s Had to have my Enclave towed in for repair due to what ended up being a bad battery and corroded negative cable. I was unaware that they were both still under warranty. The service department was honest and efficient in letting me know that it was covered under warranty and had the car ready to go the same day. I will definitely be bringing my car back here for service. More

by DUSTINL76 Verified Customer Verified Customer

Helpful 0

Report | Print

The Best This is hands down the best place to get your service done. The people, the work, everything is great. I will always get my work done here. This is hands down the best place to get your service done. The people, the work, everything is great. I will always get my work done here. More

by LAW4940 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service James treated me with respect and listened to my silly noises trying to describe the issue- turned out a motor mount was bad. He helped me make inform James treated me with respect and listened to my silly noises trying to describe the issue- turned out a motor mount was bad. He helped me make informed decisions and patiently explained the things I didn’t understand. Also, the detail team did an excellent job getting the interior and exterior of the car into like-new condition. More

by JEN17 Verified Customer Verified Customer

Helpful 0

Report | Print

Always an easy and somewhat even enjoyable experience Thanks guys for always being so courteous with us. One time I actually got something on my shirt while I was waiting and the guys brought me a Jim Ell Thanks guys for always being so courteous with us. One time I actually got something on my shirt while I was waiting and the guys brought me a Jim Ellis T-Shirt to have so I wouldnt have to keep wearing my stained shirt. These are TOP NOTCH people. Thanks! More

by SETH W Verified Customer Verified Customer

Helpful 0

Report | Print

Oil change and tire pressure check Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get m Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get me in the same day I called. More

by FASTLANETP Verified Customer Verified Customer

Helpful 0

Report | Print

Took way too long I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I was told yes. I was approached a few minutes later and told the work would only take about about an hour and a half and would I be willing to wait. I said yes. The job ended up taking 3 hours 45 minutes. This is inexcusable. You crossed the line Jim Ellis. I will never be back. More

by MBOKNECHT Verified Customer Verified Customer

Helpful 0

Report | Print

Just Great. Everyone was wonderful Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank you More

by PAULGALEAZZIJR Verified Customer Verified Customer

Helpful 0

Report | Print

Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More

by ableonlake Verified Customer Verified Customer

Helpful 0

Report | Print

Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More

by RGAFFNER Verified Customer Verified Customer

Helpful 0

Report | Print

very satisfied scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not upda scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not updated. Everything else seems to be OK. More

by CWMILLAR Verified Customer Verified Customer

Helpful 0

Report | Print