Jeff Cawood

I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

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Took care of our problem promptly. Any problem we have ever had has been taken care of promptly. Been dealing with Keith For years along with the rest of our family. He is the best. Any problem we have ever had has been taken care of promptly. Been dealing with Keith For years along with the rest of our family. He is the best. We also have had excellent experience with the service dept. but unfortunately I can’t remember their names. Been coming there for years now and the chain of good service starts with Keith. More

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Superb customer service I love my salesman, Darius Thompson. He was honest, efficient, and thorough. When he couldn't find the Cadillac I wanted, he helped me to order one. I love my salesman, Darius Thompson. He was honest, efficient, and thorough. When he couldn't find the Cadillac I wanted, he helped me to order one. Then he kept me informed throughout the time it was being built. When it arrived, it was exactly what I wanted. I have dealt with several dealerships over the years, and this is the one I would absolutely return to when I am ready for another car. They were no pressure and fair. Jeff Cawood was also helpful, fair and personable. He, and Darius, made the buying experience fun rather than stressful. If I could give these two gentlemen and the dealership higher than five stars, I would! More

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