Robert Sanders

I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

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Overall the service was excellent. My sales person was very pleasant to work with and he made sure I was will taken care. I would recommend him and Suburban Cadillac of Plymouth to a My sales person was very pleasant to work with and he made sure I was will taken care. I would recommend him and Suburban Cadillac of Plymouth to all my friends. More

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very nice experience a quick welcome on arrival, very nice, informed salesman. Rob was very helpful and able to answer all our questions, arranged a test drive, and took a a quick welcome on arrival, very nice, informed salesman. Rob was very helpful and able to answer all our questions, arranged a test drive, and took a lot of time with me after purchase explaining how to use the options on the car. More

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Seamless from start to finish Thank you to Robert Sanders - salesman " You are the best". Jason Wier - finance " Thank you " I am so glad I chose a Cadillac and your dealership Thank you to Robert Sanders - salesman " You are the best". Jason Wier - finance " Thank you " I am so glad I chose a Cadillac and your dealership More

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Bought used Truck First class right when I walked into dealership. Everyone was real friendly and very helpful. Special thanks to Rob Sanders!! Rob went above and beyon First class right when I walked into dealership. Everyone was real friendly and very helpful. Special thanks to Rob Sanders!! Rob went above and beyond to help me purchase a new truck. Rob called me and said my truck was ready for pick up. I couldn't make it to the dealership that evening, because I was having car problems. So, Rob went out of his way and drove to my house (20 miles) to pick me up. I thought that was awesome!! Thanks again Mark Hassett More

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"Customer Respect and Appreciation" Rob, I cannot thank you enough for the time you took to make sure my wife and I found the right Cadillac for our needs. Your supervisor needs to know Rob, I cannot thank you enough for the time you took to make sure my wife and I found the right Cadillac for our needs. Your supervisor needs to know that you're an asset to this dealership. We could have purchased a vehicle much closer to home, but YOU took the time to help us in our selection, and at no time rushed us or pushed for a sale. Your kind, considerate and informative salesmanship made the purchase decision easy once we found the right vehicle. Also, the extra time you and Jason in finance took to help with my purchase due to problems associated with being a victim of identity theft was very much appreciated. At no time did either of you make us feel we were a problem or wasting your time. I've purchased many new vehicles, but have never experienced such professionalism. Once again, my wife and I just want to thank you and Jason in financing for your help.. More

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New car purchase Our salesman Rob Sanders is very knowledgable and willing to help. He has always made our experiences there awesome. We will never buy another car fro Our salesman Rob Sanders is very knowledgable and willing to help. He has always made our experiences there awesome. We will never buy another car from anyone else More

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