Barb Basinski

Professional and courtesy and knowledgeable really knew what they were talking about would recommend there dealership what they were talking about would recommend there dealership More

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I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

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I am really satisfied with Joan Glass. I highly recommend her to people looking for new cars. I highly recommend her to people looking for new cars. More

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Turned in lease vehicle and purchased new Barb was great to work with. She's professional, knowledgeable and responsive. I wanted specific features on my vehicle and she tenaciously worked to Barb was great to work with. She's professional, knowledgeable and responsive. I wanted specific features on my vehicle and she tenaciously worked to get me exactly what I wanted. I never felt pressured, overall it was an excellent experience. I'd highly recommend her and go back to her for my next purchase. More

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Terriifc & efficient overall sale experience. Dealership selection (and inventory), layout, and professional staff (primarily Barb and Scott) did a great job with the overall sales process. Would Dealership selection (and inventory), layout, and professional staff (primarily Barb and Scott) did a great job with the overall sales process. Would highly recommend Suburban Cadillac (and Barb & Scott). More

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Purchasing a pre-owned Cadillac This is the 2nd car I have purchased from Barb Basinski. She has been great to work with! She helped me get a good deal on my “trade in” that made my This is the 2nd car I have purchased from Barb Basinski. She has been great to work with! She helped me get a good deal on my “trade in” that made my purchase experience stress free! Looking forward to working with her the next time I need a car! Tim Donovan More

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we love Suburban Cadillac We have purchased 4 cars from Suburban Cadillac and ave always been very pleased with everything. Our salesperson Barb has always been quick to respo We have purchased 4 cars from Suburban Cadillac and ave always been very pleased with everything. Our salesperson Barb has always been quick to respond to our calls and questions and extremely helpful in finding good deals on Cadillacs. She has exceeded our expectations on on all of our car purchases. She always takes us through our new car and helps us program all he settings. We always enjoy seeing her. More

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Barbara was extremely knowledgeable. Barbara was great. She and Scott gave us great service and attention. They are wonderful ambassadors for the dealership. We felt that we were the Barbara was great. She and Scott gave us great service and attention. They are wonderful ambassadors for the dealership. We felt that we were the most important people there. More

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Excellent Service I highly recommend Barb Baninski to anyone interested in buying or leasing a Cadillac. I have leased my last 2 vehicles from Barb and I find her to b I highly recommend Barb Baninski to anyone interested in buying or leasing a Cadillac. I have leased my last 2 vehicles from Barb and I find her to be friendly, professional along very knowledgeable. Barb worked hard to find me just the right vehicle that I was looking for. Thanks Barb, Nancy Psaila More

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FIRST TIME LEASEE As a first time leasee (always purchased my vehicles in the past), i was not only looking for a specific vehicle, but a specific sales woman. She nee As a first time leasee (always purchased my vehicles in the past), i was not only looking for a specific vehicle, but a specific sales woman. She needed to be very knowledgeable (attention in the details) as well as understand, that i would have a lot of questions and some reservations, given I was a first time leasee. I FOUND ALL OF THOSE QUALITIES in Barbara Basinski. She was extremely knowledgeable about the vehicle, answered all my questions, offered other options, her attention to detail was very impressive, not to mention she was kind, warm, polite and she gave this new experience a sense of comfort - FOR ME I can’t say enough about What an amazing car sales woman Barbara Basinski is. If you are in the market for a Cadillac, i highly recommend you visit Suburban Cadillac of Plymouth and ask for Barbara Basinski. She has more than 20 years experience in the car business and it SHOWS!! Thx again Barb Tamara 2019 ATS Coupe More

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