Jeff Hughes
Jeff Hughes at BMW of Westlake

Jeff Hughes

Service Manager - Middleburg Hts.

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
143 Reviews
4.8

143 Reviews

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143 Reviews of Jeff Hughes

August 16, 2025

Dealership Rating
Employee Rating

The service department has provided consistently good service since I brought my car to them seven years ago. More

by wyantsmiling
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

BMW of Westlake responded

We're so happy we were able to help you out!

July 29, 2025

Dealership Rating
Employee Rating

Always great service. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful. More

by wyantsmiling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 12, 2025

Dealership Rating
Employee Rating

Kevin was my service representative and he did an outstanding over an above job with my service. I will always be bringing my car back to kevin More

by SWGANNON
Service Price Transparency
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Recommend Dealer
Yes
Jul 14, 2025

BMW of Westlake responded

Thank you so much for the positive review!

June 28, 2025

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Cory is the best! He cares he really goes above and beyond to help customers! Love Cory! I wish it was more people like him. More

by Brandi Roby
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2025

BMW of Westlake responded

Brandi, reviews like this give us motivation and help us ensure we provide high-quality care.

June 10, 2025

Dealership Rating
Employee Rating

The service center is respectful and works to reduce stress in all interactions. I’ve been treated well by this department so far. More

by KRISTINMEYERS81
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 08, 2025

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Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise. More

by RWDEES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 11, 2025

BMW of Westlake responded

Ron, your wonderful feedback and rating mean a lot to us.

June 02, 2025

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Employee Rating

Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly. More

by MJS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 05, 2025

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

May 27, 2025

Dealership Rating
Employee Rating

Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I More

by MELENDEZ.MIKE
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2025

BMW of Westlake responded

Hi Mike, we are very happy to have provided you with such a positive experience!

April 23, 2025

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Employee Rating

Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant. More

by JOEBAHHUR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 25, 2025

BMW of Westlake responded

Joe, your satisfaction is our top priority.

April 22, 2025

Dealership Rating
Employee Rating

The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More

by THURMAN.CAMPBELL721
Service Price Transparency
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Recommend Dealer
Yes
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