Jennifer Caldara

Everything ! I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another e I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another employee came out, asking for my keys. She checked mileage, then took me inside and showed me the customer waiting area, where restrooms were, snacks, coffee, hot chocolate just everything! I had a very comfortable place to sit while waiting on my car. The experience "couldn't" have been better ! More

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I have purchased 6 vehicles from this dealership and my experience with them has always been excellent and having my vehicles serviced by them has also been excellent. I like the no hassle/haggle policy, i experience with them has always been excellent and having my vehicles serviced by them has also been excellent. I like the no hassle/haggle policy, it has kept me coming back. On this last visit Aaron Castillo was exceptionally helpful in the transaction and selling the vehicle to my Wife. Ethan Blake the Manger was very courteous and accommodating during my purchase. Great job ALL. Ron Morlock More

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Just a few observations. I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to p I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to please. However several recent experiences I have had with Royal service bear commenting on. First, I found it necessary TWICE to try to contact the service manager by email. So, i went to the Royal website where I found his name and a link to his email address. I used the link (which is right below his photo} and left a message for him. In no time at all (on both occasions} I received an email and phone call from Royal Kia Sales trying to interest me in buying a new Kia. Now, why was that? Perhaps their email system is so screwed up that this sort of error is made repeatedly. If so, that is sheer incompetence on the part of their IT system. Or, it could be tactical to divert me from my intended recipient (service manager) to sales where I might be talked into buying a new car. If it is tactical, IT IS UNETHICAL. Did I ever receive an acknowledgement of my original message to the service manager? No, not at all! These are troubling circumstances! Second, I recently (few weeks ago), Royal replace the long block of my car under KIA'S extended warranty. After driving the car for about a week, I noticed a growl or vibration noise coming from under the hood upon initial acceleration only. So, I wondered if this noise( it's cause) is something that would have occurred in any event, or did it originate as the proximate result of the engine replacement. So, I called the service department, spoke to a fellow, and explained the reason for my call. The words were scarcely out of my mouth when this fellow told me That If I brought the car in for a diagnosis, it would cost me $170 just for the service department to have a look. He went on to say that the extended warranty only covered the replacement of the engine block and he went on to rattle off any number of reasons that this noise may be happening emphasizing that the extended warranty would cover nothing else. True enough, Not once did he entertain the possibility that the problem might be related to the replacement performed by Royal. He was adamant but not discourteous.. So, I would have to pay an upfront cost of $170 to find out why this might happen on the heels of the engine replacement. He was doing his job as he should. But I felt a little uneasy and stone walled. Maybe my reaction is unjustified. I don't know. The readers herein can make up their own minds. More

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Royal Kia is great! Everyone was very friendly and inviting! They asked questions about what I was looking for in a vehicle first, and were very knowledgeable about th Everyone was very friendly and inviting! They asked questions about what I was looking for in a vehicle first, and were very knowledgeable about the vehicles that they did show me! I felt no pressure to purchase and once I decided to purchase, asked about what payment amount I would be comfortable! And were able to get me within my comfort zone! Thank you Gil and Jesus for your great service and assistance! More

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Amazing customer service, top notch sales and management. Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechan Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechanical issue shortly after we purchased it. The managers put us in a loaner vehicle while the service center diagnosed and repaired the issue. No questions asked just took care of it and got us going again. Highly recommend this company if you are in need of a new or used vehicle. More

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Everyone from the driveway to my service consultant addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! More

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I believe to have not had a worst service experiencie in many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took 3 reservations, cancelations because of your mistakes, notices of missed apointments (there were none), 3 hour wait at the lounge not been notified the car was ready; double charge for the service; and everytime blaming me for your people mistakes. Am glad I do not own a KIA and most likely never will. Cordially, More

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I lost my warranty forever for missing a "millage gap" which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me their number. I called the number and they explained but they also where very disappointed with the dealership and service department for not informing me on other ways you can lose warranty forever. So I learned about millage gap. It makes Royal kia so uncomfortable to be with. More

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My daughters 2018 Optima broke down in New Mexico while we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they wo we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they worked it in and found that it was an issue that was covered by a recent recall. I can’t tell you how awesome it was to here this news. Royal rocks and really makes you feel like family no matter what. Thank you Jesus and Jennifer. More

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I called Royals' service department to schedule an oil and filter change. I spoke with Jennifer Caldara. I arrived at the scheduled time, she got the car right in, told me how long it should take. The and filter change. I spoke with Jennifer Caldara. I arrived at the scheduled time, she got the car right in, told me how long it should take. The car was done sooner than she promised, and I also was given a free car wash. Price was exactly what I was quoted. Very nice customer service and what a nice clean facility. More

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