Jerrod Rush | Page 3

Very expedient and exceptional customer service all around Gino was attentive, informative, and professional. We were short on time and he expedited the process to meet our needs without cutting corners. It Gino was attentive, informative, and professional. We were short on time and he expedited the process to meet our needs without cutting corners. It was a refreshing experience compared to what I have experienced with previous car purchases. More

Helpful 0

Report | Print

Overall a good samaritan He is knowledgeable, trustworthy, negotiable, honorable, true to his words, and so much more positive things I could list. He is the salesman to go to He is knowledgeable, trustworthy, negotiable, honorable, true to his words, and so much more positive things I could list. He is the salesman to go to! If you want a fair honest deal, and a good reliable car to go with that, go to him! More

Helpful 0

Report | Print

Great knowledge, and sales etiquette. Came across King’s Ford where I was approached by a nice man with knowledge on each vehicle to boot. I googled simply to double check the stats he s Came across King’s Ford where I was approached by a nice man with knowledge on each vehicle to boot. I googled simply to double check the stats he said, and he was right on the money. Honesty is something I look for when dealing with any business. Best of all he wasn’t pushy. I highly recommend! More

Helpful 0

Report | Print

Brand new trans leaking. 45 days+$700 rental=Still Leaking Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in re Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in rentals for work that should have been completed in 48 hours. More

Helpful 0

Report | Print

Poor customer service This was my first purchase from Kings Ford (2016 F150 Platinum) and I thought the buying process was extremely quick and painless. My problems with t This was my first purchase from Kings Ford (2016 F150 Platinum) and I thought the buying process was extremely quick and painless. My problems with the dealer started with the delivery of my $60,000+ truck and the lack of concern shown by the dealer when it came to ensuring the truck was 100% ready to go. I understand that it was late on a Monday night when I finally took delivery so when I drove home without the door lock code (missing from the paperwork), a partially prepped vehicle (stickers, tags,and plastic wrap not removed), and tires that weren't properly inflated I already knew I would be returning to the dealership the following weekend. A call to my salesman during the week led to a "we owe" being generated so I could pull into service and get things remedied. Sadly, the service tech didn't seem to care about the "we owe" or our initial discussion when I arrived because after getting the door lock code, they handed me my keys without even attempting to take care of the other issues. Speaking with a manager led to a bit more work being done but not to the level it should have been. I did get a free car wash coupon though... and I got to run through an automatic car wash as compensation for my two-hour round trip. That $14 coupon and the soap residue stains from the car wash really made up for everything... or not. I guess I should be happy though, all I have to do is make another long trip to the dealer for them to detail my truck (like it should have been on the first night). The free tank of gas also being offered will mean I'm up roughly $9 dollars overall. Unless you count the 10 hours of my life that have been wasted trying to get a car dealership to do properly do one of their core functions. This is not how you earn repeat business or good word of mouth advertising. More

Helpful 0

Report | Print

Kings Ford Rocks Kings Ford has always exceeded my expectation in every category. From the sales department to the service they are always on point. They go above and Kings Ford has always exceeded my expectation in every category. From the sales department to the service they are always on point. They go above and beyond to make sure everything is right the first time. I won't go anywhere else to purchase or service my Ford's!. More

Helpful 0

Report | Print

a crappy place to buy and have a new car serviced Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up t Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up the street tried to get my new car salesman to intervene and he threw his hands up and walked away from me.this is a very bad place to do bns with More

Helpful 0

Report | Print

Service department is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. This issue was resolved very quickly by Travis Martin. What a great guy to work with as well as my great salesman Geno Boles. They have restored my faith in Kings Ford and look forward to continuing my service with Kings Ford. More

Helpful 0

Report | Print

Always treated right at Kings Ford! Bought my last two Ford Explorers at Kings Ford. Everything from sales to service handled professionaly and efficiently, as well as friendly! Very hap Bought my last two Ford Explorers at Kings Ford. Everything from sales to service handled professionaly and efficiently, as well as friendly! Very happy with my Kings Ford experience over the last 3 years. More

Helpful 0

Report | Print

Poor Service Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I h Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I had to call them several times for an update, even though I made an appointment they didn't look at my car until late afternoon. First off, they wasted what little time they spent on the car doing recall work that I did not authorize, presumably so they could get paid, and then horribly misdiagnosed my problem as being bad strut bearings. After giving me a quote for $700, only $30 of which was in parts, I decided to get a second opinion from another garage. Turns out I had a bad control arm and ball joint. Even though Kings Ford told me it was not a safety issue, it definitely was. I had the second garage do the repair. In my opinion, Kings Ford does not put your safety or best interest first, they only care about getting paid. I can't imagine how upset I'd be if I paid them $700 and it didn't fix my problem. Please consider a different garage when looking for car repair professionals. More

Helpful 0

Report | Print