Jerry Chenausky

I was about to return my car. I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care o I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care of me and saved the sale. Literally wasn’t even his deal, I’m not sure if he got the commission but man oh man was I angry at him and I feel so bad. I was about to post a 1 star review on Google with the following story but then he came and fixed everything. Here’s what happened prior to him helping me I want to start by saying I’m an easygoing, trusting person. I sent money right away when asked and tried to give the benefit of the doubt. I’m sure the team here is made up of good people, but something went very wrong with my experience. I was shopping for a car online and got excited when I found Norm Reeves Honda because they offered online buying. At the time, I was speaking with a few dealerships, but Norm Reeves was closer, so I leaned toward going with them. Here’s what happened: I spoke with a salesperson, Jerry, who told me they had the car I wanted available on July 30. His manager, Melissa, assured me I could do everything over the phone. I paid a $500 deposit, and the day before pickup, they asked me to wire the full payment, which I did. July 30 came… no car. I had already texted, emailed, and called (three times that day) before finally finding out it wasn’t there. I was told there was just a “slight delay” and it would be a few days. Those “few days” turned into August 5, then August 7, then August 8. Each time, no car. It was extremely difficult to get updates from my salesperson—most of my calls went unanswered. I had to speak with three other salespeople before finally being told the car might arrive between August 13–17. By this point, I had already been relying on Uber for two weeks and asked if they could find another solution. No response. Then, on August 12, I got a call saying the car would now arrive on August 22. I asked if they could offer anything to make up for the fact that they had my money for weeks and left me without a car. The call ended without any resolution. Before the money hit their account, communication was great. After that, not so much. I feel misled, and I could have easily gone with another dealership—yes, further away—but at least I’d have my car by now. I’m still hoping to work something out. I’ve even suggested fair resolutions in email, like refunding my payment (minus the deposit) until the car arrives, at which point I’d send the full amount again. So far, no movement. Hopefully someone in upper management reads this, because the sales managers haven’t been able to help. I’m happy to update this review if Norm Reeves steps in and makes things right. More

by zrattu Verified Customer Verified Customer

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I ss tow ready and they gave me a trailer ball with no tongue that is just not acceptable tongue that is just not acceptable More

by tichard876 Verified Customer Verified Customer

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Did most everything online. They made it quick and easy. Very thorough and explaining all the options on my new car. They made it quick and easy. Very thorough and explaining all the options on my new car. More

by jtwarren89 Verified Customer Verified Customer

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The salesperson Jerry was fantastic and so was the selection of used car inventory. He was fast and professional.. selection of used car inventory. He was fast and professional.. More

by barnesqhb Verified Customer Verified Customer

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Been a customer for 30 years with Huggins and now the new owner Norm Reeves. The service is always exceptional. owner Norm Reeves. The service is always exceptional. More

by Ghebsacker Verified Customer Verified Customer

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The experience was very unpleasant and distasteful, from a professionalism standpoint. Mr. Erik and Mr. Jerry saved the deal. Overall the carfax stated the car had minor scratches, but I was informed that t a professionalism standpoint. Mr. Erik and Mr. Jerry saved the deal. Overall the carfax stated the car had minor scratches, but I was informed that they were repaired. Fast forward, the care vehicle still had visible scratches on the A-Surface, which they fixed, but the B-Surface remained. Car was delivered in an unwashed condition, but Mr. Jerry took care of that. Once the car was delivered back to me, There was still scratches on B-Surface. At this point the hassle was getting overwhelming to have the vehicle honor the carfax. You would think that with the vehicle going to the paint shot and the appearance package (that’s not a warranty) they would have just painted the vehicle. They only painted areas of interest. Overall, not too happy about the product, but those two men were professional. More

by VaCory Foster Verified Customer Verified Customer

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This is hands-down, the single best dealership in DFW. Don't waste your time going anywhere else. Don't waste your time going anywhere else. More

by jcapaldo3 Verified Customer Verified Customer

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The salesman Jerry helped my wife and I upgrade to a brand new CR-V. I can confidently recommend his services to other friends and family. brand new CR-V. I can confidently recommend his services to other friends and family. More

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Jerry was the person who helped us through the journey of getting our Honda Pilot. He was incredibly helpful and truly showed he cared about us and getting the car we wanted at the price we were comfortable getting our Honda Pilot. He was incredibly helpful and truly showed he cared about us and getting the car we wanted at the price we were comfortable with. He’s the best! More

by Jessica Lunceford Verified Customer Verified Customer

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Convenient location. Timely response to inquiries after our research online. Very courteous employees. A little disappointed the Costco discount wasn’t set up with the 20 Timely response to inquiries after our research online. Very courteous employees. A little disappointed the Costco discount wasn’t set up with the 2025 models. More

by julie.devahl Verified Customer Verified Customer

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