Jim Pilosi at Bob Hastings Buick-GMC, Inc.

Jim Pilosi

Jim Pilosi

Jim Pilosi


Service Consultant
Bob Hastings Buick-GMC, Inc.

Bob Hastings Buick-GMC, Inc.

800 Panorama Trl S
Rochester, New York 14625

(585) 586-6940

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rogobo300
3/15/2013 2:05:06 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

I have had 25 years of experience with Service and Sales and their Body Shop. Service has been outstanding from both Jim and Jerry. The problem(s) are clearly explained, alternative solutions (when available) are offered, and associated costs are explained, with an effort to keep costs to a minimum thru dealer rewards, GM offers, senior discounts. You are never hurried in your decision. I have never had to return to get a job done right. The technicians also deserve a thanks for doing a good thorough job.

Sales, my price range has always been met, with little or no negotiation. Salesman goes over everything, explaining various features, how to program your car to suit your needs, before setting you out on your own. Been a delightful buying experience.

Body Shop-unfortuneatly. I have had two paint jobs over the years, severe stone damage, and a rear bumper replacemet. In both cases, the quality of work and paint match was excellent .

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Estbrandt
1/31/2013 8:37:56 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Bob Hasting's service department is the only dealer service that I have taken my cars to in years. I find them to be friendly, honest, and professional.

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shellydovan
1/28/2013 3:32:46 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Michelle, Jim and Jerry are always so friendly and they make time for me even when I call at the last minute! I actually enjoy taking my car in for service!

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annebailey
1/24/2013 11:53:46 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Bob Hastings Buick-GMC, Inc.:

I like the service and friendliness of the staff. I like to deal with Jim Polisi. I feel that I can trust him, especially being a woman. Jerry is nice too.

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Trw9737
1/23/2013 8:36:50 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry HardenJerry Harden
Jim PilosiJim Pilosi

  • Customer Service:

    4

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    3

  • Overall Score:

    4.4

My Review Of Bob Hastings Buick-GMC, Inc.:

Jerry and Jim were both very friendly and helped me to complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of informing me of the progress and time of completion.

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ncannizzo
1/18/2013 2:44:11 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Went beyond to please me.Every one were very friendly,and courteous.They took care of problem in a timely manner.I will go back for service.

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Harman1
1/17/2013 9:09:28 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

I would like to recognize Jim Pilosi, Jerry Harden and Michelle Arango for their great service. Recently I had a nail in my tire and couldn't get there till twelve noon. Jim stayed over time, got a mechanic to put a new tire on and got me going again. I can't thank him and your service team enough.
Thanks again,
Pete Harman

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tcubiotti
1/17/2013 8:13:20 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim PilosiJim Pilosi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Bob Hastings Buick-GMC, Inc.:

Everytime I bring my car in for service, the service team is cheerful and inviting! What a great team. They always make me feel welcome!

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