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Joe Honeycutt
Joe Honeycutt at Capital Ford of Wilmington
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Joe Honeycutt

Lincoln Service Advisor

Capital Ford of Wilmington

4222 Oleander Dr
Wilmington, NC 28403

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4.9
103 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

34 yrs, 1 mo

Specialties & Trainings

ASE Master Certified Technician

ASE Certified Medium/Heavy Duty Truck Technician

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4.9

103 Reviews

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103 Reviews of Joe Honeycutt

April 14, 2024

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Employee Rating

Staff was very helpful. Was a pleasure to speak with the new service manager. Glad to see the better concern for Lincoln customers!!!!! More

by jaytwo070
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Yes
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February 09, 2024

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Joe took good care of me and my vehicle,made sure everything I needed was taken care of.very professional.he was. More

by lavonyadavis392
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Yes
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January 22, 2024

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Friendly, helpful and always kept me up-to-date with progress of work being done. More

by JRLJI
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Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Caleb Sayers, Jeff Grundy, Caty Trouton, Crystal Loree, Stephanie Coin, Kyle Shaw, Ryanne Lamkin

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January 18, 2024

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Always very helpful, and have my Auto services each time if I have ? They are very helpful. I have done business here a # of years and will continue to do so Always very helpful. More

by astles
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Yes
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January 17, 2024

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I've been taking my SUV to Capitol Lincoln in Wilmington, NC for over 4 years. The Customer Service Representatives are always cordial and helpful. They have a new facility for Lincoln Customers and it actua More

by POSTWALEED
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Recommend Dealer
Yes

Other Employees Tagged: Keith Stephenson, Peter Bechtle, Robert George, Caleb Sayers

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January 17, 2024

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The staff there made me feel confident they would do me a solid to get back on the road same day. Would recommend this dealership to all More

by Tiderman
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Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Jeff Grundy, Stephanie Coin

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January 16, 2024

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Amazing company with great professionals. The company help assess the challenges in my ford vehicle and corrected problems More

by Ellen Helmerson
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Caleb Sayers, Jeff Grundy, Caty Trouton, Crystal Loree, Stephanie Coin, Kyle Shaw, Ryanne Lamkin

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January 16, 2024

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Absolutely great. I love them. It was the holidays I was out of town and they delivered my car before I got home! More

by Nclervi
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Recommend Dealer
Yes

Other Employees Tagged: Scott Beasley

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January 16, 2024

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Great service plan for the recall on my F-150. Thumbs up for their plan and follow through. More

by R_BRANDEL
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Yes
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January 16, 2024

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1) Failure to keep client abreast of the status of the vehicle repair. 2) Failure to take into consideration identical repairs completed by affiliated dealership. 3) Complete loss in control over scope More

by RICHARD P ROBINSON
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Recommend Dealer
No

Other Employees Tagged: Nick Chinn

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Jan 25, 2024

Capital Ford of Wilmington responded

Unfortunately, this review is not an accurate representation of the service experience. In this instance it appears the customer is more inclined to use an online review for leverage, rather than trying to truly resolve any issues. Given his reluctance to remove the review, and my reluctance to bargain for it, I will simply provide our side. The process did end up taking 2 months to resolve, but there were many factors which contributed to that. The customer was seeking assistance from Lincoln, and we did not have an approval from the customer to proceed. We did not receive approval for a few weeks of that time until Lincoln made their decision. The vehicle had a water leak, and a repair had been performed previously by another Lincoln dealership out of state. Based on our inspection of the vehicle during the diagnostic process, it was not a quality repair, which contributed to the difficulty that we experienced. In order to properly diagnose and repair the vehicle, we also needed the assistance of a body shop, which contributed to additional scheduling and time requirements to coordinate and have sublet work performed. We did not fail to keep the client abreast of status of the vehicle repair, but there were gaps of time with no progress. All of which was relayed to the customer. We did not fail to take into consideration identical repairs by another dealership. The poor repair attempt greatly contributed to the difficulty of resolving the customer's complaint. We did not lose control over the scope of the work, but the scope of the work encompassed outside parties which was necessary and added to the timeline. We completed the repairs in as timely a manner as possible given the circumstances and requirements of outside vendor involvement. The vehicle had existing paint damage that was not caused by our facility. This vehicle has areas of damage from rust, paint bubbling, etc. We did not provide false or misleading work progress updates, we simply did not always have progress to report based on the circumstances listed above. We provided the customer with a new Lincoln to drive during this experience at our considerable expense. We also honored our original estimate provided, when the repair cost exceeded the original estimate, and did not pass along that cost to the customer. I feel badly for the customer that his repair concern was not corrected by the original repairing dealership, and that he had to deal with this situation at all. I am sorry that we were not able to provide the level of service he expected, despite our best attempts.

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