Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Nick Chinn
Nick Chinn at Capital Ford of Wilmington

Nick Chinn

Ford & Lincoln Service Director

Capital Ford of Wilmington

4222 Oleander Dr
Wilmington, NC 28403

3.9
14 Reviews
3.9

14 Reviews

Write a Review

Dealership Experience

5 yrs, 5 mos

Industry Experience

22 yrs, 3 mos

Languages Spoken

English English

14 Reviews of Nick Chinn

May 03, 2024

Dealership Rating
Employee Rating

The service team are reasonable and respectful in answering your questions and responsible for delivering a good final product in fixing your auto needs. More

by jon.wisnieski
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caty Trouton

Helpful
Report | Print

February 13, 2024

Dealership Rating
Employee Rating

Just a super duper, extraordinary experience! I feel valued every time that I step in the door and know that Caty and the rest of the team will do everything they can to ensure my concerns are ch More

by Jennie1264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Jeff Grundy, Caty Trouton, Kyle Shaw, Ryanne Lamkin

Helpful
Report | Print

February 08, 2024

Dealership Rating
Employee Rating

Good experience. The people at the front are knowledgeable and helpful. Caty was easy to work with and communicated every step of the way. More

by Jennie1264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Jeff Grundy, Caty Trouton, Kyle Shaw, Ryanne Lamkin

Helpful
Report | Print

February 08, 2024

Dealership Rating
Employee Rating

Outstanding service every time. The customer service is above and beyond and I never feel taken advantage of or like they are trying to pull the wool over my eyes. Cannot recommend More

by EZLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Jeff Grundy, Caty Trouton, Kyle Shaw, Ryanne Lamkin

Helpful
Report | Print

February 08, 2024

Dealership Rating
Employee Rating

Love the service at Capital Ford always feel welcomed and out so quickly can't recommend them enough! More

by Ruger734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judith Baird, Jeff Grundy, Caty Trouton, Kyle Shaw, Ryanne Lamkin

Helpful
Report | Print

January 18, 2024

Dealership Rating
Employee Rating

Nick Chin in service really care about his customers unlike corporate ford. I do appreciate him taking time to find the issue and address it More

by MISSKITTYRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Stephenson, Nick Law, Eric Jacobi, Judith Baird, Ryanne Lamkin , Peter, new sales manager

Helpful
Report | Print

January 16, 2024

Dealership Rating
Employee Rating

Capital always delivers great personal service like dealing with family. The team works together well to make it all happen. More

by jbaird727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Beasley, Jeff Grundy

Helpful
Report | Print

January 16, 2024

Dealership Rating
Employee Rating

1) Failure to keep client abreast of the status of the vehicle repair. 2) Failure to take into consideration identical repairs completed by affiliated dealership. 3) Complete loss in control over scope More

by RICHARD P ROBINSON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Honeycutt

Helpful
Report | Print
Jan 25, 2024

Capital Ford of Wilmington responded

Unfortunately, this review is not an accurate representation of the service experience. In this instance it appears the customer is more inclined to use an online review for leverage, rather than trying to truly resolve any issues. Given his reluctance to remove the review, and my reluctance to bargain for it, I will simply provide our side. The process did end up taking 2 months to resolve, but there were many factors which contributed to that. The customer was seeking assistance from Lincoln, and we did not have an approval from the customer to proceed. We did not receive approval for a few weeks of that time until Lincoln made their decision. The vehicle had a water leak, and a repair had been performed previously by another Lincoln dealership out of state. Based on our inspection of the vehicle during the diagnostic process, it was not a quality repair, which contributed to the difficulty that we experienced. In order to properly diagnose and repair the vehicle, we also needed the assistance of a body shop, which contributed to additional scheduling and time requirements to coordinate and have sublet work performed. We did not fail to keep the client abreast of status of the vehicle repair, but there were gaps of time with no progress. All of which was relayed to the customer. We did not fail to take into consideration identical repairs by another dealership. The poor repair attempt greatly contributed to the difficulty of resolving the customer's complaint. We did not lose control over the scope of the work, but the scope of the work encompassed outside parties which was necessary and added to the timeline. We completed the repairs in as timely a manner as possible given the circumstances and requirements of outside vendor involvement. The vehicle had existing paint damage that was not caused by our facility. This vehicle has areas of damage from rust, paint bubbling, etc. We did not provide false or misleading work progress updates, we simply did not always have progress to report based on the circumstances listed above. We provided the customer with a new Lincoln to drive during this experience at our considerable expense. We also honored our original estimate provided, when the repair cost exceeded the original estimate, and did not pass along that cost to the customer. I feel badly for the customer that his repair concern was not corrected by the original repairing dealership, and that he had to deal with this situation at all. I am sorry that we were not able to provide the level of service he expected, despite our best attempts.

December 12, 2023

Dealership Rating
Employee Rating

This is an excellent place to purchase a new vehicle. Ask for Nick Law, their Sales Manager as he can get it done for you. More

by Rob R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Burwell, Nick Law, Josh Barbour, Doug Barbour, Grant Fansler

Helpful
Report | Print

September 01, 2023

Dealership Rating
Employee Rating

Super super service. Advisor was great and service manager worked hard to make our problem minimal stress. More

by LMW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryanne Lamkin

Helpful
Report | Print
1
2

Dealership Inventory (512 Vehicles)

new 2024 Ford Bronco Sport car, priced at $34,780
2024 Ford Bronco Sport
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive
$34,780
View Details
new 2023 Ford Explorer car, priced at $45,115
2023 Ford Explorer
new
Carbonized Gray Metallic exterior
Automatic
Rear-wheel Drive
$45,115
View Details
new 2024 Ford Ranger car, priced at $38,815
2024 Ford Ranger
new
CARBONIZED GRAY METALLIC exterior
Automatic
Rear-wheel Drive
$38,815
View Details
new 2023 Lincoln Nautilus car, priced at $64,760
2023 Lincoln Nautilus
new
Pristine White Metallic Tri-Coat exterior
Automatic
All-wheel Drive
$64,760
View Details
new 2024 Lincoln Aviator car, priced at $65,850
2024 Lincoln Aviator
new
INFINITE BLACK MET CC exterior
Automatic
Rear-wheel Drive
$65,850
View Details
new 2024 Ford Bronco car, priced at $53,225
2024 Ford Bronco
new
AZURE GRAY MET TRI-COAT exterior
Automatic
Four-wheel Drive
$53,225
View Details
View All Inventory