Joel May | Page 2

First time at this dealer ship and was greeted by Joel May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Jo May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Joel May and also Gene Woods are a valuable asset for the dealership for giving us such a pleasurable experience. THANK YOU SO MUCH, Michael Raess More

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Excellent experience at Mercedes Benz of St Charles. Easiest car purchase experience I have ever had, no hassle purchase, no back and fourth. In and out in 45 minutes. Definitely recommend MB St Charl Easiest car purchase experience I have ever had, no hassle purchase, no back and fourth. In and out in 45 minutes. Definitely recommend MB St Charles for a car. More

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I recently purchased a CPO Mercedes sedan from this dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has a very annoying clicking noise. I called the dealer next morning and told them about the issue and my concern. They asked me to take the car to their service department. After leaving the car in their shop for overnight, the following day they called me and told that there was nothing wrong with the car. I asked them to explain to me why the engine has the clicking noise which most other cars do not. They kept telling me "you will be fine, nothing is wrong with the car, blablabla....". I spoke with the service director, who is just a talker. I even spoke with their general manager. But the GM just telling me "we have signed the contract, you can not return the car". All these guys they just care about their sales and DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. Buying a dream car from this place turned out to be a NIGHTMARE! I strongly recommend NOT TO BUY from this dealer. More

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Sales associate was knowledgeable and did not use high pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectf pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectful of that and did not pull any punches. He was straightforward from the beginning and easy to deal with. Dealership was beautiful and very accommodating to clients/car owners. Purchased a different Mercedes a month ago from a different dealership but would have purchased from this sales associate/dealership if we had known the experience would be this easy/pleasant. More

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Mercedez-Benz of Saint Charles has provided me one of the best car buying experiences ever. I'm so glad that I found this dealership and next time I go look for a car, I will start and end with them. They ha best car buying experiences ever. I'm so glad that I found this dealership and next time I go look for a car, I will start and end with them. They have extremely reasonable pricing and their willingness to work with you is astounding. I had the honor of meeting and working with the GM for my purchase and he is a truly incredible man. Don't think twice about dealing with MB of Saint Charles, just do it. They are fantastic! More

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