Joey Ryall | Page 3

Fantastic Experience The entire experience I had with Criswell Chevy was fantastic. They offer extremely competitive internet prices and worked with me at the dealership t The entire experience I had with Criswell Chevy was fantastic. They offer extremely competitive internet prices and worked with me at the dealership to get a price that worked for both of us. The were extremely cordial with their negotiations and never tried to intimidate me into paying a higher price. They also were more than fair with the trade-in value we agreed upon. Joey absolutely great going through the details of the Chevy Colorado's features and made sure I had every question answered before I left, even giving me his personal cell phone to reach out to him after hours if need be. What meant the most to me, though, is the respect they showed me for being a military member. Overall, you can buy with confidence from Criswell Chevy More

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Transparent and professional They were great. First of all, transparency all the way through on pricing. Also patience--no one was too pushy, they accommodated my timetable. Joey They were great. First of all, transparency all the way through on pricing. Also patience--no one was too pushy, they accommodated my timetable. Joey was great in responding to my questions and then walking me through all the car's features once I got it. Ryan explained all the financial wrinkles very clearly and professionally. Getting a new car is a big deal in a person's life, right? You don't do it that often. The was I was treated said: We realize this is a big deal for you, and we're going to make it a positive experience. More

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Awesome experience Our experience was enjoyable and easy. We were so pleased with everything. I would recommend Criswell to anyone looking for a place to car shop. S Our experience was enjoyable and easy. We were so pleased with everything. I would recommend Criswell to anyone looking for a place to car shop. Sincerely, Jessica A. More

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AWESOME, TRUSTWORTHY SALES AND FINANCE DEPARTMENT Best, honest experience buying a new car I have ever had. The price they quote is the price - NO surprises. Excellent communication with Joey Ryall. Best, honest experience buying a new car I have ever had. The price they quote is the price - NO surprises. Excellent communication with Joey Ryall. More

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Best Experience I have ever had buying a new vehicle I had the opportunity to purchase a vehicle from Criswell Chevrolet and I just have to say it was a great experience from other dealerships that I hav I had the opportunity to purchase a vehicle from Criswell Chevrolet and I just have to say it was a great experience from other dealerships that I have dealt with in the past. They were great to work with. Very knowledgeable in their area of expertise. Russell was very easy to work with. Joey knew everything about the vehicle I was purchasing which I liked because I feel the salesman should know everything about the new vehicle you are selling in your dealership. That has not been the case with other dealerships. Experience was wonderful and would highly recommend to others that I know. More

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Humble, honest, and hard working As a young woman buying her first car, I was a little intimidated. Until I went to Criswell. Everyone there seemed genuinely concerned with my happine As a young woman buying her first car, I was a little intimidated. Until I went to Criswell. Everyone there seemed genuinely concerned with my happiness. Scott, Russell, Troy, Joey, and Greg shattered my expectations of what buying a car would be like. They were seriously cool people who helped me pick out the best first car for me and give me the best price they possibly could. I know where to go if I want respect, patience, and kindness out of my sales staff. More

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Excellent price, prompt service I was contacted by Russell Carter from Criswell Chevrolet after using the TrueCar app. Russell not only provided the best price on a new Chevy 2016 T I was contacted by Russell Carter from Criswell Chevrolet after using the TrueCar app. Russell not only provided the best price on a new Chevy 2016 Tahoe, but kept his communications through the TrueCar app, providing price transparency at all times. Picking up the Tahoe was easy as well. I didn't receive quite as much as I would have liked for my trade-in, but I received an adequate explanation -- and a little more cash back. The checkout process was easy - I received the usual offers for paint treatments and warranties -- which I turned down. But I was not excessively pressured. In the end, the paperwork was much less than I had to sign for my last new cars (in 2012). More

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The best I am in process, just put in order, for a Corvette from Criswell. I bought a 2010 Corvette form Joey and was so pleased with the price and service t I am in process, just put in order, for a Corvette from Criswell. I bought a 2010 Corvette form Joey and was so pleased with the price and service that when I wanted a 2016 Corvette I just called Joey. No one else. He knows Corvettes! More

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These guys make moves for you. These guys went way above my expectations and made my year. They met with my budget and gave me a grate rate. I would recommend anyone looking for a n These guys went way above my expectations and made my year. They met with my budget and gave me a grate rate. I would recommend anyone looking for a new car to check these guys out, I regret not coming here sooner. More

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Bait & Switch Pricing The internet advertised prices are what brought us to Criswell; however after realizing the prices include rebates that most people don't qualify for, The internet advertised prices are what brought us to Criswell; however after realizing the prices include rebates that most people don't qualify for, I was ready to leave. From that point on, it was the typical, dreaded car-buying experience -- haggling, back and forth, drawn out negotiations. After we expressed distaste with the pricing strategy and said we wanted to look at a different model of vehicle, the sales rep, Joey, seemed annoyed and couldn't locate the one vehicle in the next level down trim model (the cheaper one). I was perplexed, to say the least, that on such a large lot they only had one LS model and he couldn't even locate it! When they low-balled our trade by about $2,000, Joey recommended we go to CarMax. Miraculously, when we decided to buy there, they gave us what we wanted for the trade. We ultimately bought the mid-level model at more than we really wanted to pay. In the finance office, things were no better. Although the rep was pretty quick, since we were in a time crunch, nothing was transparent and I found out, after the fact, that we didn't get the lowest rate possible even though I mentioned an employee rate with a particular bank. We were not given the employee rate. My credit score is high enough to qualify for any rate (I just got a 0% special with Toyota yesterday), so that was not the issue. The whole experience just seemed shady. After receiving an email from the GM requesting feedback, if we couldn't rate our experience as "completely satisfied", I responded and explained why we were not completely satisfied. The response from the GM was quite lacking. He explained that all dealers in the area price that way, and cited specific competitive dealers. A quick internet search showed those dealers' prices to be in line with MSRP so it doesn't look like they implore the same pricing strategy. In fact, I purchased a new vehicle from one of the competitors he mentioned 3 years ago, and did not experience the bait & switch pricing. All in all, I would absolutely not recommend this dealer to anyone! I regret the fact that we bought from them. More

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