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Joseph Fritz
Refer Me
Joseph Fritz | Page 4
Service Manager
MINI of West Chester (formerly Otto's Mini)
305 W. Lincoln Highway
Exton, PA 19341
42 Reviews
Dealership Experience
20 yrs, 4 mos
Industry Experience
24 yrs, 10 mos
Languages Spoken
English
42 Reviews of Joseph Fritz
March 12, 2019
Alignment Concern Got an appointment quickly after concern that a pothole affected the alignment. MINI service is always outstanding - had a loaner ready for my 7am pi Got an appointment quickly after concern that a pothole affected the alignment. MINI service is always outstanding - had a loaner ready for my 7am pickup and had my car done in one day. Preston is awesome, as is the whole Exton MINI service team. More
by Sherri
Other Employees Tagged: Chad Carey, Michael Dixon, Preston Jackson
Helpful 
January 18, 2019
Great service The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team! The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team! More
by Rtekelyrose
Other Employees Tagged: Pete Barcus, Preston Jackson , Charlotte Smith-Widdis
January 14, 2019
Oil change plus 4W alignment Service done promptly while I waited for my car. When there were questions about service costs, Joe F brought me to see the technician, the parts, an Service done promptly while I waited for my car. When there were questions about service costs, Joe F brought me to see the technician, the parts, and my car so that I understood exactly what needed to be done and the costs. This openness really sets Otto's apart from other dealerships. More
by MikeT
October 09, 2018
Let down this visit Let me start off this review by saying that Preston was great. The bad part of my visit stemmed from the fact that by Sunday evening, my passenger Let me start off this review by saying that Preston was great. The bad part of my visit stemmed from the fact that by Sunday evening, my passenger side back tire was completely flat. This lead to a very chaotic Sunday evening and Monday morning of getting the donut on and trying to figure out what happend since I hadnt driven the car all weekend. Yesterday afternoon I took the car to my tire place and they confirmed that there was nothing wrong with the tire itself but that something hadnt been done right when the tires were rotated. The $15 charge to fix this issue isnt bade, but the fact that it caused a big inconvenience is the really issue here. For a dealership that specifically deals with minis, I would not expect something like this to occur. More
by Ksprenk
Other Employees Tagged: Preston Jackson
October 02, 2018
efficient and accurate I brought my car in with a pulsing when braking and they gave me a loaner, diagnosed the problem quickly and had it ready, washed and vacuumed for me I brought my car in with a pulsing when braking and they gave me a loaner, diagnosed the problem quickly and had it ready, washed and vacuumed for me to pick up after work. preston explained the issue and charges to me clearly. More
by terry957
Other Employees Tagged: Preston Jackson
September 28, 2018
Service Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. More
by Lilly May
Other Employees Tagged: Preston Jackson , Charlotte Smith-Widdis
May 08, 2018
Service on 4 door Mini This was our 3rd scheduled service since owing our Mini. So far we have been happy with performance after servicing. Staff is friendly and tries to ac This was our 3rd scheduled service since owing our Mini. So far we have been happy with performance after servicing. Staff is friendly and tries to accommodate for time. More
by BESTNANCY6
Verified CustomerOther Employees Tagged: Pete Barcus, Michael Dixon, Preston Jackson , Jennifer Cacchione, Melissa Gibson, Edwin (Liam) Morris, Jeff Schmidt, Charlotte Smith-Widdis, Derek Street
May 07, 2018
Experienced crew The service department let's you know what needs to be done to keep you and your car safe- from start to finish. Texts with diagnostics of your car. The service department let's you know what needs to be done to keep you and your car safe- from start to finish. Texts with diagnostics of your car. More
by jcsmall23
Other Employees Tagged: Preston Jackson , Carol in the boutique
March 21, 2018
Always great! They are the nicest and most accommodating people when we need service.... We have never had a bad experience and would recommend them to anyone! They are the nicest and most accommodating people when we need service.... We have never had a bad experience and would recommend them to anyone! More
by JBRANDO
Other Employees Tagged: Chad Carey
October 03, 2017
Excellent It was a pleasure working with Pete and the entire staff at Ottos. Pete was extremely knowledgeable about the car. It was a great experience! It was a pleasure working with Pete and the entire staff at Ottos. Pete was extremely knowledgeable about the car. It was a great experience! More
by Pearl
Other Employees Tagged: Pete Barcus
