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Joseph Fritz
Refer Me
Joseph Fritz | Page 3
Service Manager
MINI of West Chester (formerly Otto's Mini)
305 W. Lincoln Highway
Exton, PA 19341
42 Reviews
Dealership Experience
20 yrs, 4 mos
Industry Experience
24 yrs, 10 mos
Languages Spoken
English
42 Reviews of Joseph Fritz
March 27, 2020
Dependable service Under the present circumstances, it's good to know that when you really need help, Otto's service department is dependable and considerate. Only need Under the present circumstances, it's good to know that when you really need help, Otto's service department is dependable and considerate. Only needed a tire fixed, but they made sure to get me in quickly and took care to make sure it was done properly, and took care regarding cleanliness. Great job! More
by JAG
Helpful 
March 25, 2020
quick everything was done on time. good service. the only thing was two different make tires was put on, due to the time restraints probably because of man everything was done on time. good service. the only thing was two different make tires was put on, due to the time restraints probably because of manitory shutdown by state. More
by Woody
Other Employees Tagged: Preston Jackson
March 08, 2020
price for a new front headlight bulb is outrageously high!!! The people are nice. The service center is very inviting. The price for this service was way too high. It seems to be too expensive to upkeep our m The people are nice. The service center is very inviting. The price for this service was way too high. It seems to be too expensive to upkeep our mini cooper. We just spent $2,000.00 to have a new axel and roters done last month, and now we had to pay about $300.00 for a headlight?!"! So, even though we like the Cooper, we will be looking at cars that have less expensive repairs when we buy another car next year. More
by ns
Other Employees Tagged: We never even met Joseph Fritz. One of the women typed up the order.
March 06, 2020
This is my third Mini... I drive Minis basically for two reasons: 1. I love the cars 2. I love Otto’s, and how they consistently provide top level service that makes my life easier, and helps me to enjoy reasons: 1. I love the cars 2. I love Otto’s, and how they consistently provide top level service that makes my life easier, and helps me to enjoy the cars that I love so much. Otto’s is not the closest dealership to me, but it is the only one I go to. More
by Vicki
Other Employees Tagged: Preston Jackson
February 28, 2020
Excellent service, fast and efficient. The dealership facilities are outstanding. My car was serviced and an accurate report was provided. All employees are friendly and take care of every detail. Kudos! facilities are outstanding. My car was serviced and an accurate report was provided. All employees are friendly and take care of every detail. Kudos!! More
by abenassini
Other Employees Tagged: Preston Jackson , Emily Gola
October 18, 2019
Not sure my experience is finished An apparent communications glitch occurred where we never received a call that our car was ready. It happens, unfortunately we tried to find out about An apparent communications glitch occurred where we never received a call that our car was ready. It happens, unfortunately we tried to find out about the car twice with no return communications. I was able to catch Preston during the day and arrange a pick up of the car. I drove it home and the first time we went to use the car (this morning) a bunch of sensors lit up the dashboard. So I am bringing it back for what I consider service visit 1B. Hopefully our issues can be easily resolved. More
by R.Schey
Other Employees Tagged: Preston Jackson
September 20, 2019
Disappointing Appointment Service advisor was fine. 1) Had to beg for an appointment within 10 days to handle tire with screws. 2) Dealer unable to provide a loaner even th Service advisor was fine. 1) Had to beg for an appointment within 10 days to handle tire with screws. 2) Dealer unable to provide a loaner even though vehicle AND tire under warranty. 3) Appointment was lost when I arrived. If I had not had email confirmation, they would not have serviced car. 4) Tire warranty requires me to pay and submit for reimbursement, not covered by dealer. More
by ninja driver
Other Employees Tagged: Preston Jackson
August 27, 2019
Easy to schedule loaner car perfect I am a mini owner so by definition a little "difficult" it was simple to schedule my service on time, I received text and email reminders. When it was I am a mini owner so by definition a little "difficult" it was simple to schedule my service on time, I received text and email reminders. When it was time for my appointment, I was checked in and able to work in the waiting area. The waiting area is great, quiet, drinks (water, juice, coffee, etc) and healthy snacks! My cars was done on time as promised. Follow-up parts were needed and I received a great clubman S as a loaner! The loaner was clean, full of gas, no wasted time or effort. The texting system kept me appraised every step of the way. Flawless execution. More
by Edjr
Other Employees Tagged: Fred Rey
July 22, 2019
Great experience We had a wonderful experience! We will definitely have our mini serviced here again. And when it comes time to buy a new one will go here for that as We had a wonderful experience! We will definitely have our mini serviced here again. And when it comes time to buy a new one will go here for that as well. Joseph is the best! More
by spanpris
July 15, 2019
Awesome dealership! Wouldn’t buy a car anywhere else Pete was knowledgeable and honest. Checked on our car while it was having Sirius radio installed to give us a more accurate time to finish. Pete was knowledgeable and honest. Checked on our car while it was having Sirius radio installed to give us a more accurate time to finish. More
by Nancy.dallett
Other Employees Tagged: Pete Barcus, Preston Jackson
