Joseph Russo
Joseph Russo at Ken Ganley Subaru Wickliffe
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Joseph Russo | Page 7

Sales Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Joseph Russo

August 20, 2023

Dealership Rating
Employee Rating

Crissy was great and I'm very impressed with all the follow-up. Meeting with Robert two weeks later very helpful. was More

by EMORTON12
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Swyt Jr. , Crissy Faught , Rich Llyod

Aug 21, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience! Crissy, Robert & the rest of the Ken Ganley Subaru Wickliffe team appreciate your kind feedback and hope you won't hesitate to reach out if we can be of service again in the future!

August 17, 2023

Dealership Rating
Employee Rating

I had a great experience with Ganley Subaru in Wickliffe. I felt well taken care of by the friendly sales and staff! More

by ANDREW8073
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Crissy Faught, Demetrius Carter , Jim Gentile

Aug 18, 2023

Ken Ganley Subaru Wickliffe responded

Hi Andrew! We're delighted to know you had a great experience with us at Ken Ganley Subaru Wickliffe! Our team is always here to provide friendly and efficient service. Thanks for the review! We'll see you next time!

Aug 21, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2023

Dealership Rating
Employee Rating

They answered all our questions. Excellent test drive. Bargaining to arrive at a price was reasonable. No problems in vehicle pickup. More

by PKBORDLEY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 16, 2023

Ken Ganley Subaru Wickliffe responded

It's great to know that you had a positive experience with us at Ken Ganley Subaru Wickliffe. We strive for excellent customer service and we're glad we hit the mark! Enjoy your new ride! We'll see you next time!

Aug 17, 2023

Ken Ganley Subaru Wickliffe responded

It's great to know that you had a positive experience with us at Ken Ganley Subaru Wickliffe. We strive for excellent customer service and we're glad we hit the mark! Enjoy your new ride! We'll see you next time!

August 14, 2023

Dealership Rating
Employee Rating

First class all the way from sales to service fair upfront easy to deal with thanks for a great car More

by RICKYABRYAN1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Swansinger , Brian Lunar

Aug 15, 2023

Ken Ganley Subaru Wickliffe responded

Hi Ricky! Thank you so much for your kind words and for choosing our dealership for your car purchase at Ken Ganley Subaru Wickliffe. We're thrilled to hear that you had a positive experience! Safe travels!

Aug 17, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2023

Dealership Rating
Employee Rating

Very unreliable. Poor customer service and untruthful. No accountability for their side of transaction. Never return. More

by goodmanc1116
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Steve Mihalic , Jay Shepard

Aug 02, 2023

goodmanc1116 responded

This dealership should be investigated. No accountability, no honesty and very poor customer service. The car they sold me that i returned with a cracked head gasket is back on the used car lot. They took no responsibility for their end of the transaction. Said they would work with me but I took the $2k loss for a car i had 90 days. Purchased another used car and thankfully found radio not working. So doo they really check car functions? Took week and half to fix radio issue. Dealership said they would deliver car but could not find anyone do it. WHAT? Sales person should have done it. VERY POOR CUSTOMER SERVICE.

August 01, 2023

Dealership Rating
Employee Rating

This is my 4th Subaru. My last one and this one are both from this dealership. There is a reason I am a repeat customer. The sales department is knowledge, friendly and More

by HELEN.MALHOTRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 02, 2023

Ken Ganley Subaru Wickliffe responded

We're so glad to have you as a repeat customer at Ken Ganley Subaru Wickliffe! It's wonderful to know that our sales and service departments continue to meet your needs. Thanks for trusting us with your 4th Subaru purchase, we appreciate the support!

August 01, 2023

Dealership Rating
Employee Rating

Staff went above and beyond to locate the exact model and features that I was looking for. They were knowledgeable, professional, and worked quickly. More

by bwsturtz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Miles

Aug 02, 2023

Ken Ganley Subaru Wickliffe responded

We're delighted to know our team at Ken Ganley Subaru Wickliffe was able to find the perfect model for you! Thanks for highlighting their professionalism and efficiency. We appreciate your feedback!

July 31, 2023

Dealership Rating
Employee Rating

This is the 3rd car I’ve leased from them! They are professional and excellent during the whole process! More

by SMGCERAMICS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Miles, Mike Swansinger

Aug 02, 2023

Ken Ganley Subaru Wickliffe responded

We're happy to know that you've consistently had positive leasing experiences with our team at Ken Ganley Subaru Wickliffe! Thank you for your loyalty and the great review! Enjoy your new ride!

July 28, 2023

Dealership Rating
Employee Rating

James was awesome, made my first car buying experience very enjoyable. Joe Russo was awesome More

by TNTTASCA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Callender

Jul 31, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. Please don't hesitate to reach out if there's anything additional we can do for you.

July 21, 2023

Dealership Rating
Employee Rating

Everyone was very friendly and helpful each time I walked through the door. Jeff did a great job of explaining the advantages of Subaru. Joe Russo did a great job of locating and bringing in my Forester qu More

by don
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Leovic , Jim Gentile

Jul 24, 2023

Ken Ganley Subaru Wickliffe responded

We appreciate your kind words and are glad to hear that our team at Ken Ganley Subaru Wickliffe provided you with a friendly and helpful experience. We'll be sure to pass along your compliments to Jeff, Joe Russo, and the rest of our staff. Thank you for choosing us!

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