Juan Sanchez

I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More

by jonathantudor Verified Customer Verified Customer

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Excellent service, friendly staff, car ready as promised. Lyft driver was on time and good service. Lyft driver was on time and good service. More

by davidbrucejackson76 Verified Customer Verified Customer

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Juan is very friendly, responsive and knowledgeable. It is always a pleasure to work with him. It is always a pleasure to work with him. More

by Woodward Verified Customer Verified Customer

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Juan is an excellent Service Manager. He is professional and caring. He strives for excellence. He always works to put the customer first. He explains everything and works to provide He is professional and caring. He strives for excellence. He always works to put the customer first. He explains everything and works to provide what is expected from BMW! He is the best Service Manager I have ever had! Thank you Juan! He should be in Management as he strives for excellence for BMW. As a previous manager for the Govt I promoted many individuals. Juan has the characteristics I looked for! He’s the best! I had an excellent experience. Molly was very nice as well! Thank you BMW! And “Thank you Juan!” More

by bertaemme Verified Customer Verified Customer

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BMW Palm Springs is one of the best run sales & service centers I have been to over the many years I've been a BMW owner. centers I have been to over the many years I've been a BMW owner. More

by JHAMMER1 Verified Customer Verified Customer

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Eight hours for an oil change? ? Dropped off early morning, picked up at 4pm?! Crazy. ? Dropped off early morning, picked up at 4pm?! Crazy. More

by gcbv2 Verified Customer Verified Customer

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Good job. People were nice and knowledgeable. Very clean place to wait. Car was delivered in time period promised. People were nice and knowledgeable. Very clean place to wait. Car was delivered in time period promised. More

by bkalof Verified Customer Verified Customer

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BMW of Palm Springs is first class on how they deal with customers and how they deal with your car! Customers get a free ride from agency to home and back again to pick up car! Very timely. Cars are cared customers and how they deal with your car! Customers get a free ride from agency to home and back again to pick up car! Very timely. Cars are cared for very thoroughly! They are washed when the mechanics are done! They go over all that was done with your car with you! They are also state of the art in things to make things flow better and with you and your car! Thank you for such fine service. Jaki Fischer More

by J7FLYER Verified Customer Verified Customer

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Juan was friendly, informative, and professional at all times. Its a pleasure dealing with him for the servicing of my car. times. Its a pleasure dealing with him for the servicing of my car. More

by alhamet Verified Customer Verified Customer

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Very pleased with Sandy’s expertise and attention to detail with the service. Thank you for giving me confidence that my car is well taken care of. detail with the service. Thank you for giving me confidence that my car is well taken care of. More

by bpaasche52 Verified Customer Verified Customer

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