Juan Sanchez
Juan Sanchez at BMW of Palm Springs
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Juan Sanchez | Page 9

Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.8
116 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

6 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

116 Reviews

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116 Reviews of Juan Sanchez

November 22, 2023

Dealership Rating
Employee Rating

Savanna King provides excellent customer service . She is one of the reasons we stay with Palm Springs BMW . More

by LEOJSOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

We're honored to have Savanna King as part of our team. Thank you for highlighting her excellent customer service. Your loyalty means a lot to us, and we're committed to providing the service you deserve.

November 21, 2023

Dealership Rating
Employee Rating

Great communication and service was completed in one visit! Appreciate the text updates as well as the video explaining over condition of the vehicle. More

by bhoff1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Thank you for acknowledging our great communication and the completion of your service in one visit. We're pleased to provide text updates and video explanations to enhance your overall experience.

November 21, 2023

Dealership Rating
Employee Rating

Excellent service Took care of my needs with product knowledge and recommendations. Tires were exactly what I was hoping for More

by ZATH4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

We're glad to hear that we met your needs with product knowledge and recommendations. Your satisfaction with the tires is important, and we appreciate your positive feedback.

November 18, 2023

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Employee Rating

Muy buena atencion y servicio,siempre al pendiente de que se me ofrece cuando le llamo para alguna pregunta More

by VALDEZ_ISRAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Agradecemos sus amables palabras. Estamos encantados de saber que ha recibido una muy buena atención y servicio. Siempre estamos aquí para ayudarle en lo que necesite.

November 16, 2023

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Employee Rating

Great service all around, very helpful staff. Took care of the car and got me in and out pretty quickly More

by AUMOREI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

We're delighted to know that you had a great service experience with our helpful staff. Your satisfaction is our goal, and we appreciate your positive comments. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 14, 2023

Dealership Rating
Employee Rating

Sandy was so nice and helpful. Everything went really well and everyone was as great. Thank you More

by kelly77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

We're pleased to hear about your positive experience with Sandy. Thank you for acknowledging her niceness and helpfulness. We strive to make every interaction seamless and enjoyable.

November 12, 2023

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Employee Rating

Always helpful. Usually can get in n in a timely mannner.!!no negatives my car is 10 years old and still runs like new More

by rgart19945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandra Monson

Dec 06, 2023

BMW of Palm Springs responded

We're grateful for your continued trust and positive feedback. It's our pleasure to provide timely and helpful service for your 10-year-old car. We look forward to serving you for years to come.

November 07, 2023

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Employee Rating

Juan was professional and messaged me with the car status. The dealership is great and allowed me to have a service car while they were fixing a couple recall issues with my 2008 BMW 328i. We would de More

by Ed
Recommend Dealer
Yes

Other Employees Tagged: I forget her name: She issued the service car. She was great! 😊

Dec 06, 2023

BMW of Palm Springs responded

We appreciate your acknowledgment of Juan's professionalism and the dealership's approach in addressing the recall issues with your BMW 328i. We look forward to assisting you with any future BMW purchases.

November 07, 2023

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Employee Rating

I’ve been leasing BMW’s for 12 years, my experience has been 95% positive.. The negative was my recent experience terminating my lease when it expired. I leased BMW’s for 12 years and I wanted to continue. More

by psidotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Rock , Angel Gomez…great experience

Dec 06, 2023

BMW of Palm Springs responded

We're sorry to hear about the challenges you faced during the lease termination process. Your loyalty is important to us, and we appreciate your 12 years of being part of the BMW family. We understand your concerns and are here to assist you. Please contact our financial department to discuss your situation further.

November 04, 2023

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Employee Rating

Thank Juan for the service excellence. You understood and rectified our concern immediately which completed our car purchase with greater satisfaction. More

by SMFDNMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Thank you for recognizing Juan's service excellence and the prompt resolution of your concerns. We're pleased to have contributed to your greater satisfaction with your car purchase.

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