Justin Bailey Bailey | Page 3

Franklin Ford has been a pleasure to deal with. Thank you service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. More

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Do not ever go to this dealership. We brought our car in for 2 recall items. It took a week to get an appointment and they took 3 full days past the promised completion of what was a four-hour repair (as s for 2 recall items. It took a week to get an appointment and they took 3 full days past the promised completion of what was a four-hour repair (as shown on the recall notice from the Ford website). Charles was our contact: Unresponsive liar, unprofessional, rude, abrasive and suffering from little man disease - calling this guy a “service” writer is a bad joke. His ineffectual and dismissive supervisor Justin was ineffective, condescending and quite useless. Nobody picks up a phone there and they scattered like roaches when we were finally able to pick up our vehicle. Use these people at your own risk. More

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Excellent customer service f150 needed a follow up warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and the service manager recommended several lunch locations for us in Franklin I will be back More

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Excellent service as always !!!Friendly, knowledgeable Excellent service as always !!! Friendly, knowledgeable staff and service technicians. Always get my truck serviced at Ford of Franklin, easy to get Excellent service as always !!! Friendly, knowledgeable staff and service technicians. Always get my truck serviced at Ford of Franklin, easy to get an appointment and prompt in doing the service..., More

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UPDATE: The GM rectified the situation and did what was right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer s right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer service! I purchased a 2018 Ford Raptor for $68,000 along with the Platinum warranty from your dealership 5 months ago. Your sales associated Ray Taylor assured me that if I purchased your additional warranty that if anything broke on the vehicle, your dealership would absolutely cover anything and everything with the vehicle, no exceptions. Now the sunroof will not open and there is water leaking on the driver seat floor, out of nowhere (ie, this happened on its own; no accident or inflicted damage). I took my Raptor to your service center feeling confident that everything would be repaired because of the extra money I spent on your warranty. Now the service center is telling me I have to pay out of pocket for the repair because the additional Platinum warranty I purchased will not cover it. Your sales associate lied to me about the warranty coverage. I am asking you to please repair my vehicle as your sales associate promised me that if anything broke on my $68,000 car, you would cover it. Please help me resolve this situation. I will happily edit this post once my situation has been resolved. Thank you. More

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I had my 2011 Ford Fusion towed to the dealership on April 31 due to the service power steering warning being on & to have the Takata airbag recall taken care of. They started working on it Tuesday the April 31 due to the service power steering warning being on & to have the Takata airbag recall taken care of. They started working on it Tuesday the 6th of April. The service advisor was Chris Eisenhauer. He called with other work that Ford said my car needed. He called stating that I needed brakes. This was true. He mentioned having to jump start my car numerous times. The car started normally until I took it to Ford and the recall was performed. It took until Friday April 9 for them to be finished with my car. I went to Ford April 9 at 11:30am. When they brought my car to me the oil light was on as they had fried the O2 sensor. Justin, a manager, said that I had to pay for it. I refused. The 2nd time it was "done" the XM wasn't working. They stated that I needed to drive it outside which wasn't true. I had difficulty starting the car since driving it home. I installed a new battery today & the car still hesitates to start. More

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They were able to handle my drop in service without an appointment. It was a pleasant visit. I will use them again in the future appointment. It was a pleasant visit. I will use them again in the future More

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My car cranks up smoothly and runs great! Your service department was friendly and listened to what I had to say. And most importantly they got my vehicle back to me very quickly. I am extremely satisfied department was friendly and listened to what I had to say. And most importantly they got my vehicle back to me very quickly. I am extremely satisfied with the work you did for me! More

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We cannot thank you enough for taking such good care of us. Having someone pick up and return the car after service was complete was so helpful. us. Having someone pick up and return the car after service was complete was so helpful. More

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The service staff was friendly, informative and fast. They answered my questions and the service I received was excellent. I will continue to bring my car in for service. They answered my questions and the service I received was excellent. I will continue to bring my car in for service. More

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