Kari Bratton

Now that our "free" maintenance has expired and we've done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charg done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charge more for the tires that had just arrive at the dealership for us, and with the exception of one or two service folks, this attitude like they have enough work and don't need us. We also had one warranty issue when our front rotors warped. They had new rotors in for us, but said Subaru would only turn ours, Turning removes material, and I was sure the issue would inevitably pop up again to which the service person acted like I was stupid with that claim. Sure enough though, as predicted, shortly after turning them, warpage returned. Chose not to pursue this as we'll use drilled and slotted on the front as there isn't enough cooling for the front, underspeced, rotors. And don't get me started on how long simple services take. We could have an appointment and watch "Express" people be handled and sent on their way before our car ever even made it back to a bay. All we had was a simple 24k service and that took two hours while waiting on a slow day. Our record though was the 6 hours on the rotor fiasco (that previously had a three hour service in order to justify ordering the rotor upgrade kit that they never used on the return service.). Add the time in dealer plus the two hours there and back, and simple services turned into all day ordeals. If only the finance office and service was as nice as our sales guy. We've had such a bad experience here starting at the finance office on that the wife never wants to deal with Subaru again. More

by OzarkTim Verified Customer Verified Customer

Report | Print

The customer service was very polite and helpful. They also completed the maintenance on my car in the time that they said it would take . I appreciated the professional service they gave to me and They also completed the maintenance on my car in the time that they said it would take . I appreciated the professional service they gave to me and my vehicle. More

by TOYADOG Verified Customer Verified Customer

Report | Print

Incredibly friendly and thorough, my work was done quickly and accurately. Amazing service, highly recommend! quickly and accurately. Amazing service, highly recommend! More

by palaidlaw Verified Customer Verified Customer

Report | Print

Kari provided us with excellent service, kept us informed about our vehicle. The dealership is very good in everyway. about our vehicle. The dealership is very good in everyway. More

by Tomcatinco Verified Customer Verified Customer

Report | Print

Kari was deceptive in her interactions with me. She told me my car was delivered on Wednesday night when I know per the tow truck diver my car was delivered on Monday afternoon and the driver was She told me my car was delivered on Wednesday night when I know per the tow truck diver my car was delivered on Monday afternoon and the driver was told to leave my car near the car wash. She also said my car was outside the warranty of 36K miles but had it fixed for free. I have an extended warranty of 100K miles. I have never experienced any problems with the dealership before this encounter. More

by mrslyons1988 Verified Customer Verified Customer

Report | Print

Everyone is always very courteous and professional. They keep us informed of any problems. Thank yoy They keep us informed of any problems. Thank yoy More

by mo467 Verified Customer Verified Customer

Report | Print

Keri is great. She checks on us to see if we need anything while we are waiting.. She checks on us to see if we need anything while we are waiting.. More

by mktigger78 Verified Customer Verified Customer

Report | Print

I’ve always been treated with respect and kindness from everyone at Subaru. They are the best dealership that I’ve ever dealt with, bar none everyone at Subaru. They are the best dealership that I’ve ever dealt with, bar none More

by falcont103 Verified Customer Verified Customer

Report | Print

It was extremely difficult to schedule service. I had to call 5 times over a couple of weeks and no one would return my call in service. I go to pick up my car and the Zurich shield had not been I had to call 5 times over a couple of weeks and no one would return my call in service. I go to pick up my car and the Zurich shield had not been applied like planned. Also, other cars coming out of service had been washed. Mine had not. It is also ridiculous to have to pay for gas in a courtesy car. More

by jillcooper35 Verified Customer Verified Customer

Report | Print

Great. services.the repairs was done fast . Thanks for resetting the cars driving auto assist. services.the repairs was done fast . Thanks for resetting the cars driving auto assist. More

by raestone1 Verified Customer Verified Customer

Report | Print