Kelly Jo Wisler | Page 7

Excellent service and very nice and helpful personnel . Wait time very good. Nice waiting area. Wait time very good. Nice waiting area. More

by JL89 Verified Customer Verified Customer

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Amber Young was fine until she came to me with a list of my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of the my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of them even APPROACHED that figure. I only approved the replacement of the oil vacuum hose which triggered the check engine light. That was done. She was pleasant up to the point when she sat next to me. After the approved work was finished, I went with her to a cubicle to pay. The pleasantries disappeared and it was all business. Now, I don’t know if the staff gets a bonus for as service advisor or not but just because I didn’t approve the tire replacement, why the cold shoulder? Otto Cadillac has been great since I bought my ATS there in many ways and I’m still returning for service. Bill McLean is a super guy and has never treated me like this for similar occurrences. I recommend Otto to others as well. I’m coming back soon for the NYS inspection I need after the oil vacuum hose stymied it and I need one hundred miles on the car to reset the CEL. More

by acgilbert797 Verified Customer Verified Customer

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Excellent customer service experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. More

by janthan Verified Customer Verified Customer

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Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks service sent. Great recommendation was on alignment Thanks More

by Jay Kirker Verified Customer Verified Customer

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