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Kelsey Cimillo

Overview Reviews (150) Inventory (247)

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Kelsey Cimillo

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Kelsey Cimillo | Page 15

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.7

150 Reviews

Overview Reviews (150) Inventory (247)

Dealership Experience

2 yrs, 5 mos

Industry Experience

2 yrs, 5 mos

4.7

150 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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150 Reviews of Kelsey Cimillo

December 01, 2022

Dealership Rating

Employee Rating

Quick and effective vehicle servicing service agent is best with explanation and timing. Complete VIP service best with explanation and timing. Complete VIP service More

by SE2022

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Finn, John Kraiza, Joe Esposito, Jason Forkins, Genaro Rosario, Paul Cimillo, William Hughes, Freddy Padilla , Juan Cordon

Helpful 0

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Dec 01, 2022 -

SE2022 responded

Complete VIP SERVICE

November 30, 2022

Dealership Rating

Employee Rating

Service is fast and reliable. Customer service is excellent and the staff are friendly. Thank you Customer service is excellent and the staff are friendly. Thank you More

by Rocky

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Hughes, Freddy Padilla , Juan Cordon

Helpful 0

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Dec 08, 2022 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

November 25, 2022

Dealership Rating

Employee Rating

They were on time. They took the car for a ride to check a noise which, because it did not present itself in the test drive so I will have to try again when the noise r They took the car for a ride to check a noise which, because it did not present itself in the test drive so I will have to try again when the noise returns. The technician did the best he could Thanks More

by PTEMOLTZEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

November 21, 2022

Dealership Rating

Employee Rating

Quick and easy. They are very organized and friendly. I would definitely recommend them to anyone. They are very organized and friendly. I would definitely recommend them to anyone. More

by ncalderon14a

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2022 -

Glen Toyota responded

November 21, 2022

Dealership Rating

Employee Rating

Service manager was thorough and kept me informed of progress and what needed to be done and got permission. Waiting room was comfortable and the wait was. Not onerous. progress and what needed to be done and got permission. Waiting room was comfortable and the wait was. Not onerous. More

by hrj96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2022 -

Glen Toyota responded

November 19, 2022

Dealership Rating

Employee Rating

My service was great for the recall but for the car wash was very poor was very poor More

by Mariodiaz424140

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Hughes

Helpful 0

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Dec 05, 2022 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

November 19, 2022

Dealership Rating

Employee Rating

Helpful and courteous . Explains everything so that understanding. Found my problem and fixed it without a lot of chaos Explains everything so that understanding. Found my problem and fixed it without a lot of chaos More

by RREWISKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2022 -

Glen Toyota responded

November 15, 2022

Dealership Rating

Employee Rating

I get “Maintenance required soon” even after the car was serviced. I informed the above to Jason via a text message. I have not heard back from him. I am concerned if the oil and filter were changed. serviced. I informed the above to Jason via a text message. I have not heard back from him. I am concerned if the oil and filter were changed. More

by Kaushik.Desai

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Nov 19, 2022 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business. Jay our Service Manager has reached out to you to rectify your situation. He can be contacted at jforkins@glentoyota.com so we can assist you. Thanks Rob D GM

November 11, 2022

Dealership Rating

Employee Rating

We’ve had a good experience with the staff having our minivan serviced just recently minivan serviced just recently More

by montgomeryek

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike- technician Dave- loaner assistance

Helpful 0

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Nov 17, 2022 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

November 09, 2022

Dealership Rating

Employee Rating

the tire was good but they said they recommend changing it. The nail was not even inside the tire it. The nail was not even inside the tire More

by ozhylyuk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Nov 19, 2022 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can rectify and discuss the situation. Thanks Rob D GM

Nov 19, 2022 -

ozhylyuk responded

When I was in service my tire has nail inside.The mechanic check and thay told me to change this tire.The same day I go to another Toyota dealer. It's take me 5 min, nail even not was inside the tire.

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