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William Hughes

Overview Reviews (619) Inventory (268)

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William Hughes

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William Hughes

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.7

619 Reviews

Overview Reviews (619) Inventory (268)

Dealership Experience

6 yrs, 9 mos

4.7

619 Reviews

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619 Reviews of William Hughes

April 29, 2024

Dealership Rating

Employee Rating

I was cursed by employee and treated unprofessionally from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience More

by ericarnyc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Freddy Padilla

Helpful 0

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April 23, 2024

Dealership Rating

Employee Rating

I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. More

by ljasiu11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

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April 21, 2024

Dealership Rating

Employee Rating

Bill, I was very helpful. He got me in right away and kept me updated on when my car was going to be ready. He got me in right away and kept me updated on when my car was going to be ready. More

by mindyb67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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April 19, 2024

Dealership Rating

Employee Rating

Bill Hughes is good service writer. He listens to all my concerns and explains in detail all the issues and repairs to my vehicle. He listens to all my concerns and explains in detail all the issues and repairs to my vehicle. More

by John Doe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 23, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

April 19, 2024

Dealership Rating

Employee Rating

Service was done in a timely manner. I was in and out within an hour. I was in and out within an hour. More

by ddscacchetti

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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April 16, 2024

Dealership Rating

Employee Rating

Excellent work very courteous got the job done not a long wait great service nice facilities wait great service nice facilities More

by BENIMOFF

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

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April 16, 2024

Dealership Rating

Employee Rating

Overall, decent service. Only gripe is that greasy fingerprints were left all over my vehicle's hood by the service technicians. Only gripe is that greasy fingerprints were left all over my vehicle's hood by the service technicians. More

by Rick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 23, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

April 14, 2024

Dealership Rating

Employee Rating

Had a very pleasant experience one again. Have been using this dealership for many years. Very efficient and trustworthy. Bill is excellent. Have been using this dealership for many years. Very efficient and trustworthy. Bill is excellent. More

by STANKE1025

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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April 12, 2024

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Employee Rating

FOr review to advise. all service was good and on time delivery and. etc. thank you, all service was good and on time delivery and. etc. thank you, More

by ljasiu11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

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April 09, 2024

Dealership Rating

Employee Rating

staff not interested in offering new services. I need new services but will look elswhere I need new services but will look elswhere More

by avisadenj

Verified Customer

Recommend Dealer

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

Report | Print

Apr 10, 2024 -

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

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