Kevin Burgher | Page 3

Andrew was Great to work with ! ! He was very thorough and helpful in explaining the various features of our new leased vehicles. ! He was very thorough and helpful in explaining the various features of our new leased vehicles. More

Helpful 0

Report | Print

I've been coming to this dealership for at least 25 years.I have had my car serviced here without issue.The staff are knowledgeable friendly and have my best interest in mind. years.I have had my car serviced here without issue.The staff are knowledgeable friendly and have my best interest in mind. More

by Chuck Verified Customer Verified Customer

Helpful 0

Report | Print

Good personal very friendly sales lady and I will buy again the next time I need a car again the next time I need a car More

by THOMASOHARA91@yahpp.com Verified Customer Verified Customer

Helpful 0

Report | Print

Bad customer service. Wasn’t honest all. Didn’t like how the seller sold us the car. Wasn’t honest all. Didn’t like how the seller sold us the car. More

by vanggerthao87 Verified Customer Verified Customer

Helpful 0

Report | Print

I appreciated the responsiveness and the reps I interacted with and the thorough explanation provided by the tech. interacted with and the thorough explanation provided by the tech. More

by Jmandl Verified Customer Verified Customer

Helpful 0

Report | Print

In November 2022 I had an issue with a car I purchased. I tried working with the dealership. I got so frustrated I made 3 calls to the National Customer Service line. To get the information I needed, I w I tried working with the dealership. I got so frustrated I made 3 calls to the National Customer Service line. To get the information I needed, I was referred back to the dealership. After 3 calls to the manager, I finally was able to talk with him the week before Christmas. He needed to talk with the Toyota rep. I heard nothing until, after a few more messages that I left, I was able to sit down with Kevin on February 15, 2023. He was going to make a few calls and get back to me. Hearing nothing, I called him back on March 13, 2023 and left an extensive message. As of today (April 3) I have heard NOTHING. I am very disappointed with the lack of assistance I have received from Kevin. I am extremely satisfied with my Sales person and have had excellent service from Andrew Toyota. If customer service is a major concern of the dealership, I must admit that I haven't received it with this issue. More

Helpful 0

Report | Print

Cody was very friendly. Kevin, the gm, seems to keep on top of his workers to make sure they aren't slacking off. I like that. Kevin, the gm, seems to keep on top of his workers to make sure they aren't slacking off. I like that. More

by Tj_2883 Verified Customer Verified Customer

Helpful 0

Report | Print

MEH. Not great, left a bad taste in my mouth. Emailed the GM, no response. That's par for the course. I would not recommend Andrew Toyota of Glendale, Wis Not great, left a bad taste in my mouth. Emailed the GM, no response. That's par for the course. I would not recommend Andrew Toyota of Glendale, Wisconsin. I posted the review on the dealer FB page as well, but here it is: 2/2.5 of 5 for Andrew Toyota. The NOT SO GOOD: A few things right out of the gate were MAJOR turn offs. 1) They add "Andrew Guard" to interior and exterior; this amounts to a wax and scotch guard (or similar), and charges $895 for it. When asked to omit this, they say it is "installed" on all new vehicles. This is an absurd way of making extra pure profit. 2) They add on additional "dealer installed" options, namely a Lo Jack, and charge over $1k to the vehicle. This is on a separate sticker, and it is not listed on the online price (the only way I found out was to stop by when the dealership was closed and looking at the vehicle in person). This is in addition to a $395 "service charge" tacked on. If I'm not mistaken, the car dealer is in the business of providing "service" to the customer, yet they feel the need to hide more profit in the vehicle price. 3) Communication with dealership, namely sales and finance. The communication starts off well enough when they're trying to get you in the door. Once they know you are buying, the level of communication drops off markedly, either deliberately, by oversight or from sheer incompetence. For example, day #1; they text with me, and I call to give a deposit to hold the vehicle I want to buy. Communication was good, was timely and helpful. However, later in the day, I tried to text and got no response. The next morning, I texted several times, got no response. I called the dealer land line around open time (9am), and spoke with a woman who said workers were in a "sales meeting", and they cannot be interrupted. I explain I am on the way to the dealer to pick up the vehicle I have purchased; she says the salesman will know this, and I explain I had not heard from him even after several attempts to contact via text. She says she will put me through to his VM; I ask that she place a note on his desk, telling him I am on the way, and tell him this (she does not ask for my name, saying he can look it up by phone #. I give my name and vehicle info anyway.) This note never gets delivered, per the salesman. The salesman also says tech never got in touch with him about my texts. The salesman said he should have called me, but did not want to be a bother. Also, finance was supposed to call me on day #1, per their email, but they never called. It was almost like all these people do not want to sell the vehicle, expecting it to sell itself. Odd way of running a sales driven business, IMO. Communication rates at "F". Day #2; I show up (in the timeframe I said I would), ask the salesman if his phone was broken, since I got no call back from anyone, nor response to my multiple texts. The vehicle is not ready for pickup. I deal with finance dept, and this is the smoothest part of this entire transaction. I have to then wait about another hour while the vehicle was prepped for me. Time is money, Andrew Toyota, and you should have reimbursed me for my wasted time on this day. The GOOD: -The vehicle was clean (despite nasty weather), plates were on, all-weather mats were installed, and it had a full tank of gas. -The sale manager (or whomever makes the call) took off the ridiculous Lo Jack fee, with no stink or posturing. FYI to other buyers-this is a completely unnecessary option in this day and age. DO NOT pay $1k plus for this, when you can install your own GPS device for under $30. This is simply another dealer add-on which results in pure profit at the customer's expense. If they had refused to remove this fee, I would have walked out. -They had the vehicle with the one particular option I wanted. As you can see, the list of NOT SO GOOD heavily outweighs the GOOD. Would I shop Andrew Toyota again? Probably not, nor would I recommend my friends or family go shop there. To be brutally honest, I went there simply because they had the one vehicle with the one option I wanted, within a 500-mile radius. This experience reinforces my opinion of the "average car dealer", and why car shopping can be so aggravating. More

Helpful 0

Report | Print

Everyone I encountered was professional and courteous. I was able to get in and out without any problems. The car I wanted was in stock and available. The negotiation was short and sweet. Not much else I was able to get in and out without any problems. The car I wanted was in stock and available. The negotiation was short and sweet. Not much else to be said accept, thank you! More

by P_STEINHOFF Verified Customer Verified Customer

Helpful 0

Report | Print

Good service. They took care of my issue and didn't charge me which was great. I wish they had something to drink for myself and my kids while we waited over an ho They took care of my issue and didn't charge me which was great. I wish they had something to drink for myself and my kids while we waited over an hour. Nothing in the fridge and they had hot cocoa but the hot water dispenser didn't work. More

by BEITTANY.KURTZHALS Verified Customer Verified Customer

Helpful 0

Report | Print