I can’t say enough great things about this dealership.
This is the second Toyota purchase from them and I’ve never been disappointed. From start of buying the vehicle to getting service done everyone’s pr
This is the second Toyota purchase from them and I’ve never been disappointed. From start of buying the vehicle to getting service done everyone’s professional, friendly, courteous, and honest. No matter where you go in the dealership people are asking if they can help you. Kevin Cloud, what is my sales person, He was patient and found that exact vehicle I was looking for one other dealerships told me they couldn’t get it. There was no pressure. He was right up front and the delight to deal with thank continues to help me even after the sale.. Daniel Seijas had been my service point of contact and his professional, courteous, friendly, and gets the job done. Mark Thomas is the guru for accessory and it’s been always helpful and taken care of getting my questions answered. Mary Joe Perino is the customer service VP and follows up to check on you. Sure everything is done and is a real delight and pleasure to work with. You can see why everyone is so friendly, honest and courteous because it starts at the top and works its way down. I would recommend this dealership to anyone and possibly looking to purchase another Toyota from them. Thanks Toyota of Scranton and GOD Bless. Roy Hull
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by Roy B.
Feb 16, 2023 -
Toyota of Scranton responded
Roy B,
Thank you for you loyalty to our dealership. We just enjoy reading your review and all your kind words. Thank you.
We are happy to know you enjoy working with our team. We are all here to assist you with your automotive needs.
Thank you for your recommendation..we hope to see you soon.
All the best,
Mary Jo Preno
Vice President of Guest Experience
My initial contact with Kevin Cloud was very inviting.
He was familiar with the vehicle and the services provided by Toyota of Scranton. I felt confident I was making the right decision to purchase the va
He was familiar with the vehicle and the services provided by Toyota of Scranton. I felt confident I was making the right decision to purchase the van.
Michael Reilly was very efficient and through with the paperwork. He made the process more of a joy, than a headache.
Toyota of Scranton is the only place to bring your Toyota for service, if you want the job done right.
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by RJANUS
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Reilly
Feb 16, 2023 -
Toyota of Scranton responded
RJANUS,
Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are happy to know you enjoyed working with both Kevin Cloud and Michael Reilly. Thank you for letting us know. It is important that you feel comfortable working with our team.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Mary Jo Preno
VP Customer Experience
Toyota of Scranton
mjpreno@tsofs.com
I had amazing service at Toyota Scranton!
Chris Wise (from service) & team were more than accommodating! Professional & efficient. Overall exceptional service from start to finish. (Even tho
Chris Wise (from service) & team were more than accommodating! Professional & efficient. Overall exceptional service from start to finish. (Even though Chris is a Miami Dolphins fan (my husband & I are Bills fans) we will return! 😉
Bistro ladies were so kind. Food so good. I love this whole Team!
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by RSCHMITT6698
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2023 -
Toyota of Scranton responded
RSCHMITT6698,
Thank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
The dealership was quick and courteous when it came to
completing the purchase process on the car
completing the purchase process on the car
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by BTROCHINSKY
Verified Customer
Verified Customer
Other Employees Tagged:
Howard Sweeny
Jan 03, 2023 -
Toyota of Scranton responded
BTROCHINSKY,
Thank you for taking the time to provide feedback on your recent sales experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
570.702.8776
Kevin is a pleasure to work with.
I will definitely be back for my next vehicle with Toyota of Scranton.
I will definitely be back for my next vehicle with Toyota of Scranton.
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by Mp237
Verified Customer
Verified Customer
Dec 06, 2022 -
Toyota of Scranton responded
Mp237,
Thank you for taking the time to provide feedback on your recent sales experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
Very pleasant and efficient experience.
Sales, manager and finance were all very friendly and efficient in each expertise. Very satisfied.
Sales, manager and finance were all very friendly and efficient in each expertise. Very satisfied.
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by ISIE1
Verified Customer
Verified Customer
Dec 03, 2022 -
Toyota of Scranton responded
ISIE1,
Thank you for taking the time to provide feedback on your recent experience at our dealership. We are delighted you enjoyed working with our team. Thanks for letting us know.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
Scranton team was amazing.
They helped me find exactly what I was looking for. Great communication, quick responses and straightforward.
They helped me find exactly what I was looking for. Great communication, quick responses and straightforward.
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by DSERRANO89
Verified Customer
Verified Customer
Nov 18, 2022 -
Toyota of Scranton responded
DSERRANO89,
hank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our team. Thanks for letting us know.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
Always great service by great people .
Very friendly and helpful every visit is very comfortable in their beautiful lounge.
Very friendly and helpful every visit is very comfortable in their beautiful lounge.
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by LNSEC
Verified Customer
Verified Customer
Service Price Transparency
Nov 16, 2022 -
Toyota of Scranton responded
LNSEC,
Thank you for taking the time to provide feedback on your recent experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
Staff people very nice but waiting for the manager to get
back to me about new tires for my truck.
back to me about new tires for my truck.
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by ROVELOGUS69
Verified Customer
Verified Customer
Nov 16, 2022 -
Toyota of Scranton responded
ROVELOGUS69,
Thank you for taking the time to provide feedback on your recent experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Please contact me at 570.702.8776 to further discuss your experience.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
Jason was great but a bad part will make me have to
return again for repair.
I paid 63K and am unhappy that this part broke in the first place.
The next day, Jason had a part overnighted and installe
return again for repair.
I paid 63K and am unhappy that this part broke in the first place.
The next day, Jason had a part overnighted and installed it in a short time.
I think the problem was with Toyota parts.
They always take great care of me at Toyota of Scranton
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by LNSEC
Verified Customer
Verified Customer