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Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear SILKYMARE14169, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience. We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you. Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future. If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback. Thanks again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

RZIEG727, Thank you for taking the time to share your positive feedback about your experience with Toyota of Scranton! We're thrilled to hear that you've had a pleasure working with us and that we have consistently provided you with excellent customer service and care throughout your four vehicle purchases. We greatly value your loyalty and appreciate your recommendation of Toyota of Scranton to others. Your trust in our dealership means a lot to us, and we're glad that we have been able to meet your expectations consistently. We are committed to maintaining our high standards and ensuring that every customer has a positive experience with us. If there's anything else we can do to further enhance your satisfaction or if you have any suggestions, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton as your preferred dealership. We look forward to serving you in the future and continuing to provide you with exceptional service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent experience with Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We apologize for any inconvenience caused and understand your disappointment regarding the vehicle wash after service. At Toyota of Scranton, we strive to provide the highest level of customer satisfaction, and we acknowledge that KIA offers a complimentary vehicle wash as part of their service. While we currently do not provide a similar service, we continuously evaluate customer preferences and consider implementing new offerings based on their feedback. We value your loyalty as a Toyota customer, and we are committed to enhancing your experience with us. Your feedback has been duly noted, and we will share it with our management team for further consideration. In the meantime, if there is anything else we can assist you with, please do not hesitate to reach out to us. Thank you once again for bringing this to our attention. We appreciate your business and look forward to serving you better in the future. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JHVROOFING1993, Gracias por tomarse el tiempo para completar una revisión de su experiencia en nuestro concesionario. Estamos muy contentos de haber obtenido 5 estrellas. Gracias, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

LNSEC, Thank you for your 5-star review! We greatly appreciate your kind words about our clean and professional service at Toyota of Scranton. Our team is dedicated to providing the best care possible and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOE.LABORANTI, Thank you for sharing your wonderful experience at our dealership! We are thrilled to hear that you were treated very well and that you had a very good experience with us. We are also grateful that you would consider coming back to us again in the future. At our dealership, we pride ourselves on providing exceptional customer service and making sure that every customer feels valued and respected. We are glad that we were able to meet your expectations and provide you with a positive experience. Thank you again for your review, and we look forward to seeing you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com