Laura Brown
Laura Brown at Westside Lexus

Laura Brown

Service Consutlant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
171 Reviews
5.0

171 Reviews

Write a Review

Dealership Experience

11 yrs, 6 mos

171 Reviews of Laura Brown

April 06, 2024

Dealership Rating
Employee Rating

This is the best dealership you can possibly encounter in Houston. They respect the value of your time and their own time. I give thanks to Sales John Loving, who signed me up with the wonderful sales Brooke More

by Duc Tran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Apr 08, 2024

Westside Lexus responded

Duc, we're delighted to know that you had a positive experience with John and Brooke at Westside Lexus. We strive for professionalism and knowledge in our team, so it's great to see this reflected in your visit. Enjoy your new Lexus!

January 31, 2024

Dealership Rating
Employee Rating

I worked with Steve Machann, Laura Brown, and finance. They all handled my affairs admirably. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Sterling Sine

Jan 31, 2024

Westside Lexus responded

Donanian, we are delighted to hear Steve, Laura, and our finance team were able to assist you with your purchase! Thank you for choosing Westside Lexus, we wish you many safe and happy miles in the new ride.

January 10, 2024

Dealership Rating
Employee Rating

Both Steve and Brooke are consummate professionals and very personable as well. They arrived for appointments early. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2024

Westside Lexus responded

We're delighted to know that Steve and Brooke provided you with such a professional experience at Westside Lexus. Thanks for your kind words — we appreciate it!

October 07, 2023

Dealership Rating
Employee Rating

Steve Machann is a representative that comprehensively insures that a Westside Lexus customer is treated efficiently and respectfully. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2023

Westside Lexus responded

We're glad to know that Steve provided you with efficient and respectful service at Westside Lexus. Thanks for sharing your experience!

September 07, 2023

Dealership Rating
Employee Rating

I have been a customer for a long time because I have always enjoyed good vehicles along with Great sales people, Shakker for the last 20 years or so. Laura is always great to deal with in service also. More

by blazer1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff , Shekhar and Laura take care of it all for me. I buy the car from Shekhar and Laura sets it up for service. Great straightforward dealing with those two.

Sep 08, 2023

Westside Lexus responded

We're delighted to know that you've been with us for so long at Westside Lexus and have consistently had positive experiences. We'll pass your compliments on to Shakker, Laura, and the rest of our team! Thanks for being a loyal customer.

August 01, 2023

Dealership Rating
Employee Rating

We came 30 mins to closing, he stayed and got us in a newer CPO gx460. More

by GEORGE_VELA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2023

Westside Lexus responded

It was our pleasure to work with you, George! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels in your CPO Lexus GX 460!

May 19, 2023

Dealership Rating
Employee Rating

Very nice dealership and all of the staff is very helpful and friendly. The place is very well maintained and clean too. More

by hillen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

May 19, 2023

Westside Lexus responded

We're delighted to hear that you had a great experience at our dealership! We appreciate your support!

May 09, 2023

Dealership Rating
Employee Rating

Clean, beautiful, accomodations great. Sales people, valets, and service advisor are great. Pleasant atmosphere. Laura Brown is my service advisor. More

by kaainsworth2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki, Sam Chau

May 09, 2023

Westside Lexus responded

We're thrilled to hear about your positive experience at Westside Lexus! Our team takes pride in providing a clean and accommodating environment and helpful support. Laura is an excellent service advisor and we're glad she was able to assist you. Thanks for choosing Westside Lexus for your vehicle needs!

March 26, 2023

Dealership Rating
Employee Rating

I am impressed by the professionalism and courteous demeanor displayed by Steve Machann. All others including Laura Brown, JT Teodoro and staff made the process seamless and simple. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, JT Teodoro , Drivers that pick up my car at home and deliver it back after routine service

Mar 27, 2023

Westside Lexus responded

Thank you so much for sharing your glowing feedback! It makes our day to hear that we left such a wonderful impression. We appreciate your shoutout to Steve, Laura, JT, and the team, and hope to see you again at Westside Lexus!

December 29, 2022

Dealership Rating
Employee Rating

We have purchased new vehicles from Mary Margaret McGowen at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura More

by dlpierce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Dec 30, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you have had such excellent experiences working with Mary, Alex, Laura, and the Westside Lexus team over the years. We will be sure to pass on the kind feedback to them. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

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