Lisa Stonebraker | Page 6

Great Experience! I have purchased many vehicles here. "My" salesman Mike Lavrenchik, and the whole are group, professional, friendly and helpful. They make the car b I have purchased many vehicles here. "My" salesman Mike Lavrenchik, and the whole are group, professional, friendly and helpful. They make the car buying experience awesome! More

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Another great day With this being the purchase of my 11th car from this dealership, I am truly amazed at the continual high level of attention and caring that the whole With this being the purchase of my 11th car from this dealership, I am truly amazed at the continual high level of attention and caring that the whole team puts forth. Although I love the brand, this dealership makes it so easy to, want to, come back time after time. My long time sales rep Mike knows what I like and makes the experience seamless, he is the best... More

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Ease of purchasing a new car This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Merce This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Mercedes cars we have bought.. Mike makes purchasing a new vehicle an enjoyable experience. Mike takes the time to talk to me and he matches my needs with the vehicle that would suit my lifestyle the best. Mike takes as much time as you need to learn all of the new gadgets, and his follow-up after the sales is ongoing to make sure you are happy with your new vehicle. I would HIGHLY recommend this dealership and using Mike as your Sales Consultant and their service department is the BEST! More

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"Another Great Experience at Mercedes-Benz of Hagerstown" Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special wa Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special way of knowing exactly why my vehicle is there for service, my expectations, driving habits, and that he is straight forward with his recommendations, superb service employee!! Like Alex, Adam is always front and center when needed during special unscheduled visits for support on an issue, another superb employee!! Lisa Stonebraker is really great on the phone helping guide people where they need to be and she actually cares about your problem and goes the extra mile to help, superb employee!! What can I say, from a Management perspective, Marty Gillions goes out of his way every time I visit the dealership to insure I've been taken care of and satisfied with their work, superb Management Employee!! I can't say enough positive comments about Justin Harbert and his unique ability to handle issues at all times, day, night, vacation, or a family outing, he's been there to help, a major reason I've bought another Mercedes-Benz. Top caliber Management Representative that Hagerstown Mercedes-Benz is extremely fortunate to have, Mr. Justin Harbert!! Last but not least, Michael Lavrenchik, Sales, knows what I like, how it should look, and how to have the instruments set to my liking. He's extremely personable with the ability to defuse a tense situation with a positive outcome! Superb Sales Representative that should be recognized with special attention during his great career!! More

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Efficient and thorough It's always a pleasure dealing with Mercedes Benz of Hagerstown. We have purchased four Mercedes as well as a Mitishibishi and Toyota. Thank you It's always a pleasure dealing with Mercedes Benz of Hagerstown. We have purchased four Mercedes as well as a Mitishibishi and Toyota. Thank you More

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Best all around: buying and servicing After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least! More

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Fun and pleasant Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The w Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The whole organization is outstanding. Austin and Justin were great. Anybody anywhere who wants a quality car should to this dealer. More

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Great experience As always, Mercedes Benz of Hagerstown never disappoints. Rob, and Tony were very helpful and answered all my questions and concerns. Lisa was very As always, Mercedes Benz of Hagerstown never disappoints. Rob, and Tony were very helpful and answered all my questions and concerns. Lisa was very helpful with the scheduling of services after the initial purchase, so thank you also! I am very happy with my purchase, and would highly recommend! More

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Wonderful Experience! You are made to feel that you are one of a kind. Everyone is very pleasant and knowledgeable. It's exciting to find that perfect vehicle and they help You are made to feel that you are one of a kind. Everyone is very pleasant and knowledgeable. It's exciting to find that perfect vehicle and they help share in that joyous occasion. From endless car searching to purchase they make it seamless. Highly recommend to all in search of a Mercedes or any other car. The service department is also top notch. That's what keeps us happy long after our purchase. More

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The BEST of The BEST!! Sales, Mike, and Service, Alex, make ALL the difference with my Mercedes - but I also want to mention Harry, Lisa, Marty, and Adam! They are reliable Sales, Mike, and Service, Alex, make ALL the difference with my Mercedes - but I also want to mention Harry, Lisa, Marty, and Adam! They are reliable, trustworthy, honest, and courteous! Attention to detail (and my requests and questions) are immediately met with a helpful and caring attitude! I love the personal relationship - I am NOT "just another customer". This dealership is: THE BEST of THE BEST!!! More

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