Lucia Chavez Lopez
Lucia Chavez Lopez at Manly Honda
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Lucia Chavez Lopez | Page 2

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.7
174 Reviews
4.7

174 Reviews

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174 Reviews of Lucia Chavez Lopez

December 04, 2023

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Employee Rating

Excellent service I feel welcomed with a friendly way treat always great good people nice service it always nice to be there More

by LILA.KC51
Recommend Dealer
Yes

Other Employees Tagged: Lucia Chavez Lopez

November 25, 2023

Dealership Rating
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Friendly staff. Great offers. Informative. And nice facility to land...especially if you have a 2 hour unexpected service needed. More

by tara
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Ashby

November 09, 2023

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The customer service is over the top. Friendly and willing to help at all cost. I give them my highest recommendation. More

by KITTO
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Recommend Dealer
Yes

Other Employees Tagged: Shyla Saxton, Sonia Abukweik

November 08, 2023

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Advisor Lucia was great and very thorough. Kept me inform as I was waiting. I would like to work directly with her as she made me feel comfortable. More

by MLTOMIN48
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Recommend Dealer
Yes

October 30, 2023

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Nice people, overall. Great parts department. Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they coul More

by TYRONEARNOLD
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Carlos Martinez , Jerry Pea, Bill Robertson

Oct 30, 2023

Manly Honda responded

Hi TYRONEARNOLD, Good afternoon, Thank you very much for visiting Manly Honda. We greatly appreciate it. I have reviewed your survey results and would like suggestions on how we could have done better. We apologize for not meeting your expectations and look forward to hearing from you. My name is Jose Rocha, Customer Experience Manager. I want to learn more about what exactly happened to understand and improve on the process we have in place. I can be reached at 707-535-1163 and or jrocha@manlyauto.com Thanks for being the best part of Manly Honda. Best, Your Manly Honda Team

October 28, 2023

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Quick reliable service! Lucia is a great service advisor & gave sensible recommendations to keep my Honda reliable for my daily commute. Two thumbs up More

by 94Skylinegts
Service Price Transparency
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Recommend Dealer
Yes

October 28, 2023

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this dealership in particular had very good service. anyone who has helped me was courteous and efficient More

by MERANDA LOPEZ
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Recommend Dealer
No
Oct 30, 2023

Manly Honda responded

Good morning Meranda Lopez, Good morning, Thank you very much for visiting Manly Honda. We greatly appreciate it. I have reviewed your survey results and would like suggestions on how we could have done better. You may contact Jose or me anytime at the dealership; email is also great. We apologize for not meeting your expectations and look forward to hearing from you. Thanks for being the best part of Manly Honda. Best, Jose Rocha Customer Experience Manager 707-535-1163 or jrocha@manlyauto.com

October 27, 2023

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La empleada lucia lopez es excepcional en su trabajo y parte fundamental lo hace jenial More

by CGALVANALCAZAR
Service Price Transparency
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Recommend Dealer
Yes

October 27, 2023

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I wasnt hsppy with the delay in grtting partd but once in the derbice was excellent More

by RVGPRO
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Recommend Dealer
Yes

Other Employees Tagged: Dave Ashby, Amy Carpenter, Sonia Abukweik, John Lorence , John Ellsworth, Danielle Jensen

October 21, 2023

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Employee Rating

I never thought that getting a license plate installed could be so complicated but it was. They charged me for it but it was a lot cheaper than other repair shops wanted to charge. Definitely recommend More

by odwalladude
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Recommend Dealer
Yes
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