Luis Jimenez | Page 28

Luis is great but the dealership management needs LOTS of work.... Needs better sourcing for parts & better loaner/rental options. work.... Needs better sourcing for parts & better loaner/rental options. More

by lidia0 Verified Customer Verified Customer

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The staff is friendly but the service time is excessive. It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify th It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify the customer. Otherwise, the customer experience detracts from the value of using the dealer's service and giving the dealer more mechanical work to complete. More

by DONBEAN4 Verified Customer Verified Customer

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Great communication with excellent customer care skills. thanks for making the visit as easy as possible thanks for making the visit as easy as possible More

by BUZZIMJTIC Verified Customer Verified Customer

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Ken in Sales and Luis in service have been a great experience, including the service of my Tahoe. experience, including the service of my Tahoe. More

by tclaffey Verified Customer Verified Customer

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Lewis was wonderful so Patient knowledgeable and helpful He is a true gentleman and is excellent at providing customer service He is a true gentleman and is excellent at providing customer service More

by Sazappy Verified Customer Verified Customer

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Great Service, friendly people they work with my busy schedule for service. I highly recommend schedule for service. I highly recommend More

by BRAE2 Verified Customer Verified Customer

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I'd like a dealership it was quick and easy and painless. Customer service was great. Even though I waited for 2 hours I was completely comfortable the atmosphere was great. Customer service was great. Even though I waited for 2 hours I was completely comfortable the atmosphere was great. More

by graj12869 Verified Customer Verified Customer

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They are a very good service department. They are very knowledgeable and friendly. They are very good and quick. Thank you They are very knowledgeable and friendly. They are very good and quick. Thank you More

by lukin1010 Verified Customer Verified Customer

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Great people to work with. Always take care of me. That’s why I keep coming back Always take care of me. That’s why I keep coming back More

by RSKOG Verified Customer Verified Customer

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I’m not typically one to write a poor review on a business or an individual, but this was/is the exception. I have had repetitive issues with the service department in particular - specifically the l business or an individual, but this was/is the exception. I have had repetitive issues with the service department in particular - specifically the lack of customer service skills and customer service training. I brought my truck in for a “check engine light” assessment and intervention multiple times within a 2-4 month period. I can understand when timing is problematic and the particular issue is not evident on evaluation of the vehicle; however, the absolute lack of explanation, the overt laziness in assessment and diagnostics, and the condescending responses from this particular employee are the reasons that I will not seek service from this business in the future. I don’t feel that I can trust this service department with my vehicle, and I would not recommend seeking their advice or service to friends or family in the area. More

by Himmeled Verified Customer Verified Customer

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