Luis Sousa
Luis Sousa at Honda of Freehold
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Luis Sousa | Page 3

Parts & Service Director

Honda of Freehold

4244 U.S. 9
Freehold, NJ 07728

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4.6
40 Reviews
4.6

40 Reviews

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40 Reviews of Luis Sousa

June 28, 2023

Dealership Rating
Employee Rating

Best service in this area. Very honest and open. Prices are fair also. Will come again. More

by Dwarka
Service Price Transparency
Recommend Dealer
Yes

June 17, 2023

Dealership Rating
Employee Rating

Immediately welcomed by Steve Kocak who understood exactly what I wanted. His expertise with patience resulted in my purchase of a 2020 HR-V. Steve took as long as i needed to explain everything I nee More

by MISTYANGEL7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Kocak, Isaac Kamel

Jun 17, 2023

Honda of Freehold responded

Thank you so much for taking the time to post this amazing review. I will pass along these positive comments to the staff. It brings us great joy to know that you were satisfied. If there is anything else we can do for you, feel free to reach out to us anytime!

June 14, 2023

Dealership Rating
Employee Rating

Great people. Easy to work with and informative. Very pleasant experience. Highly recommend this place. More

by ALOTAWORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Craven

Jun 17, 2023

Honda of Freehold responded

Thank you for taking the time to leave this wonderful review.

May 26, 2023

Dealership Rating
Employee Rating

Luis really helped me out on my oil change trip. He checked out the codes on my car and guided me to making the best decision in my service. He checked my filters for me as well and had them replace More

by Mohammed Mahmood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Craven

Jun 12, 2023

Honda of Freehold responded

Thank you so much for taking the time to post this great review. We pride ourselves on wonderful reviews such as yours. It brings us great joy to know that you were satisfied. Have a great day!

May 15, 2023

Dealership Rating
Employee Rating

Dealership is horrible. Service department is good. Will not buy a car from them ever again More

by LTHORNE215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Honda of Freehold responded

Thank you so much for taking the time to post this great review. Hopefully in the future Sales will have a chance to turn your experience with them around.

May 18, 2023

LTHORNE215 responded

Never will i change my mind about buying at freehold honda. Unethical, rip off, u not compassionate. Adds things in contract that wasn't asked for. Keeps you there for hours to break you down under stressful conditions. Disgusting

May 15, 2023

Dealership Rating
Employee Rating

Brianna was wonderful with knowledge and personable with helping us decide on preowned Pilot. She followed up with a call and asked us many times if we had any questions. Paul was quick and knowledgeable wi More

by nursedi30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brianna and Paul-finance

May 18, 2023

Honda of Freehold responded

It brings us great joy to know that you were satisfied. If there is anything else we can do for you, feel free to reach out to us anytime!

April 30, 2023

Dealership Rating
Employee Rating

Great service eric really helpful ,, looking forward I'm happy with dealership definitely recommend to my friends More

by rameezny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 27, 2023

Dealership Rating
Employee Rating

Service and Parts Manager Luis Sousa refuses to answer questions, and makes stuff up. They play games with the pricing too. The check list they supposedly do with each oil change is either not done at all More

by JG50CNJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley Colon

March 31, 2023

Dealership Rating
Employee Rating

Aigner Glasgow is a totally excellent service rep; he went over every detail with me, explained what needed to be done, and what needed to be done immediately and what could possibly wait until next time More

by Deacon George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2023

Honda of Freehold responded

Thank you so much for taking the time to post this great review. I will pass along these positive comments to the staff. If there is anything else we can do for you, feel free to reach out to us anytime! Have a great day!

February 04, 2023

Dealership Rating
Employee Rating

I was greeted by Brie, a very caring professional who guided me to my sales rep, Ihab. Ihab listened to what I was looking for and made good recommendations then we spent a short time working out details More

by sbrinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Kamel, Kayla Castro , Ihab A and Brie

Feb 04, 2023

Honda of Freehold responded

Thank you so much for taking the time to post this great review. We pride ourselves on wonderful reviews such as yours. If there is anything else we can do for you, feel free to reach out to us anytime!

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