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Luis Valdez
Luis Valdez at Jim Ellis Chevrolet
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Luis Valdez | Page 2

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

Contact Me
4.7
252 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

252 Reviews

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252 Reviews of Luis Valdez

December 15, 2023

Dealership Rating
Employee Rating

They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. More

by raym2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, David Theriault, Retanza Grier, Loan Pham

Helpful
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Dec 15, 2023

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

Dealership Rating
Employee Rating

Thru were flexible and efficient given this was a repair and not scheduled maintenance I came in with my car on a tow truck just as they were closing and Luis stayed to get me squared away in the AM More

by wallace.john.pt
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez

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Dec 15, 2023

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

December 12, 2023

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Employee Rating

I recently had my coolant thermostat replaced at Jim Ellis Chevrolet, and the experience left me deeply dissatisfied. The part cost only $55 (OEM parts website), yet I was charged an astronomical $1200 More

by alvaroortizs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gene Harvey and Luis Valdez

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Dec 15, 2023

Jim Ellis Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

December 08, 2023

Dealership Rating
Employee Rating

Luise Valdez makes my experience at Jim Ellis Chevrolet as smooth as possible Keep up the good work More

by PRITCHETT7711
Recommend Dealer
Yes

Other Employees Tagged: Luis Valdez

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Dec 10, 2023

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

December 02, 2023

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Employee Rating

The service was done in a timely manner Mike Fair provided excellent service by communicating every step to me. More

by Ogyedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Fair

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Dec 03, 2023

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

November 29, 2023

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Employee Rating

I am convinced that I was fraudulently charged for repairs on my truck. I am very disappointed in Jim Ellis More

by JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Dec 04, 2023

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying experience, John. Would you mind reaching out to us directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager at rsorrentino@jimellis.com

November 19, 2023

Dealership Rating
Employee Rating

I like the way you guys let me see the video call underneath the car More

by stonehouzeceo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, David Theriault, Retanza Grier, Loan Pham

Helpful
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Nov 20, 2023

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

November 06, 2023

Dealership Rating
Employee Rating

No gas pump for 2 months and a half? My Chevrolet 4500 RV stuck there all this time, my food rotten, etc.. More

by Marcelo Félix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Loan Pham

Helpful
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Nov 09, 2023

Jim Ellis Chevrolet responded

Marcelo, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

October 30, 2023

Dealership Rating
Employee Rating

Great guy all the time! ! Every time I bring my fleet vehicles he is fast! More

by NELSONA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 30, 2023

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

October 27, 2023

Dealership Rating
Employee Rating

Very professional center thank you to everyone there. Very clean also bathroom was clean thanks More

by Kimerly Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, David Theriault, Retanza Grier, Loan Pham

Helpful
Report | Print
Oct 29, 2023

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

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