Madison Spencer
Madison Spencer at Texan Buick GMC

Madison Spencer | Page 18

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Texan Buick GMC

18225 Eastex Fwy
Humble, TX 77338

4.2
181 Reviews
4.2

181 Reviews

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181 Reviews of Madison Spencer

August 01, 2023

Dealership Rating
Employee Rating

I first met with Travis. He was a great help and very attentive to the issues. He set me up with Abe while he was on vacation who followed through and got my truck back to me More

by AUSTIN.PINTO26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beth Patlan

Aug 03, 2023

Texan Buick GMC responded

Thank you for taking the time to leave a positive review, Austin! We appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, The Texan GMC Buick Team

July 31, 2023

Dealership Rating
Employee Rating

The process to purchase our new vehicle was seamless and very easy. The staff we work with were knowledgeable and friendly. More

by wiltse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafael Rivera

Aug 03, 2023

Texan Buick GMC responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Texan GMC Buick Team

July 28, 2023

Dealership Rating
Employee Rating

Great service. Gunner is the man. Definitely need more employees like him. I know he will take care of my needs/concerns each service. More

by JUSTIN CANTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beth Patlan

Aug 01, 2023

Texan Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team

July 27, 2023

Dealership Rating
Employee Rating

Amazing staff, felt welcomed when I arrived at the dealership. Took care of everything. My salesperson Rafael was amazing More

by rafaelrivera111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Beth Patlan , Rafael

Jul 28, 2023

Texan Buick GMC responded

We always strive to earn a 5-star rating, but it looks like we missed the mark this time. We would love to hear which areas we can improve to earn those additional stars next time. Please reach out to us at your earliest convenience. Sincerely, The Texan GMC Buick Team

June 13, 2023

Dealership Rating
Employee Rating

Very dishonest! I bought a 5 year warranty and they turned it in to the warranty company as a four year. They refuse to fix it now that I need service and say they a More

by fr1endf0rever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mamun in finance Lupe, General Manager

Jun 18, 2023

Texan Buick GMC responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Texan GMC Buick Team

Jun 19, 2023

fr1endf0rever responded

I have reached out to your company and I’ve tried hard to resolve this matter but I was told that it wasn’t their fault because the salesman who sold me the warranty no longer works there! Now they will not take my calls.

May 25, 2023

Dealership Rating
Employee Rating

I went in without appointment and was cheerfully and quickly registered to have my car checked for annual checkupby Abe Lopez. Had a comfortable wait and a cup of good coffee. It's always a pleasure to More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abe Lopez

May 26, 2023

Texan Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

April 22, 2023

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Employee Rating

They were very friendly and courteous. And very helpful. I will be coming back for my next service visit. More

by Morris JR1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2023

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

March 31, 2023

Dealership Rating
Employee Rating

Rafael and Syd were very helpful during the purchase of my truck. Thanks for all of the help guys. More

by Brian.h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2023

Texan Buick GMC responded

Brian, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Texan GMC Buick Team

March 09, 2023

Dealership Rating
Employee Rating

Very prompt, quick service and truck wash was outstanding! They have serviced my truck since it was new and will continue to do so. More

by BesTxn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Truck wash person.

February 25, 2023

Dealership Rating
Employee Rating

Friendly, helpful service. Had my oil changed tires rotated and they did an excellent job. More

by Service
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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