Mark Mosayebi | Page 61

I was not even considering this dealer at first because it was an 1 1/2 hour drive for me. I was so impressed with the salesperson, Mark, on the phone that I decided to give them a try. I continued to be i it was an 1 1/2 hour drive for me. I was so impressed with the salesperson, Mark, on the phone that I decided to give them a try. I continued to be impressed with the customer service. Mark made this so easy for me. I've been buying cars for over 25 years and this was by far the best car buying experience that I've had. When I buy a new car in the future, I'll make the effort again and drive the 90 miles to use Lake Norman Jeep dealership. I was very pleased with the entire experience. Thank you!! More

Helpful 0

Report | Print

This was one of the best car buying experiences I have ever had. Mark and his manager went out of their way to get me the deal I wanted. Mark was alos very understanding of my situation and even took me ever had. Mark and his manager went out of their way to get me the deal I wanted. Mark was alos very understanding of my situation and even took me to my house to get the second vechile I wanted to inlcude in the trade. No dealership has ever gone to this extent to make it work. More

Helpful 1

Report | Print

very friendly, as soon as i walked in mark was makeing sure i was took care of, got me a really good deal ,and even though i didnt have the best credit he helped me out and got me a jeep. i came from 2hrs sure i was took care of, got me a really good deal ,and even though i didnt have the best credit he helped me out and got me a jeep. i came from 2hrs away it was well worth it the best dealer ive been to sofar. More

Helpful 0

Report | Print

Through I check all greats it didn't start out that way. You see I had two cars and only one driver; me,so therefore I needed to make some decisions has to trade-ins or a sell of the 2nd car. Considering a You see I had two cars and only one driver; me,so therefore I needed to make some decisions has to trade-ins or a sell of the 2nd car. Considering a trade-in I stopped into Chrysler of Lake Norman and after sometime was put into a Jeep 4x4 Limited which looked and smelled good. Coaxed into a test drive just put more spice on the cake and the next thing I knew I was driving out in my NEW 4x4 Jeep Hemmi Limited. Great with smiles at this point. Now this is where "customer service" comes in; you see a red light went on on the dashboard and the ability to drive and steer become in-effective. I returned the next day to the dealership with the second car(a 2010 Kia Soul)of the two car trade-in telling a salesman by the name of Mark what had occur and YES I was a bit stressed out by this time with all the stop and go driving I had to do on the return. "Not to worry", I was told by a service manager, "sometimes these things happen and it probably just needed a computer adjustment". Okay, I calmed myself to see how this would all play out until I was told by the same service manager "no a part had to be replaced and he had put an order in for the new one." Now sir(s),here's where I lost it. Refusing to hear anything about replacing a put on a "new" $45,000.00 plus truck and rage taking place on the spot, in the dealership, Mr. Willie Brown III made a move for the Manager. Jack Salzman,a man of integrity,hearing my plight said he would make some calls and see how he could rectify the situation making it right for me. After sometime he returned and told me of the new deal he would make,it would take a couple of days to a week for the replacement to come in from the manufactorer and until that time he would put me in a loaner's the some make as I was getting. Yes the initial purchasing of this Jeep was not pleasant BUT here's where "customer service","friendliness","customer satisfcation" all that comes in play. Mr. Brown III making that move to his manager Mr. Salzman making that move of satisfaction and reacting on the "the customer is always right" theory, which is the time I came from, changeed everything. BUT, that's still not what makes these two people and this dealership exceptional to me, it's the thereafter. You see later after all the fire had worn out of me and I was re-read my papers (the contract)in there in BOLD lettering is the claus of the dealership's NOT BEING RESPONSIBLE for mechcanial failures (which I still think is wrong today), however Mr.Salzman as I said before "being a man of intergrity" looked beyond that claus, heard my plight and WORKED to SATISFY HIS CUSTOMER; AND THAT'S WHAT MAKES THEM GREAT!!. What makes them even greater is upon my 3000 mile oil change I was recognized but not in a bad way in a GOOD way. Mr Willie Brown heard I was in and came to greet me. We talked and laughed about it again he offered his services in anyway, letting me know he aimed to please. While waiting for service Mr.Salzman showed up with Ms. Amanda (forgive me for not remembering her last name) greeting and questioning if I needed anything and how I liked my new Jeep and it's performance. I tell you I felt like royality. I believe I have a car family and I know that sometimes in families there are problems BUT I know if there are Mr. Willie Brown Jr.III and the Manager Mr Jack Salzman of Lake Norman Chrysler will work to fix it which brings them to GREAT customer service, quality of work, friendliness and an overall good experience. More

Helpful 0

Report | Print

I was very pleased at how easy they made my new car buying experience. Mark did most of the work over the phone and on the internet which was helpful since i live in lexington,n.c. I would recommend Ma buying experience. Mark did most of the work over the phone and on the internet which was helpful since i live in lexington,n.c. I would recommend Mark and lake norman chrysler dodge jeep to all my friends. More

Helpful 0

Report | Print

I came in to look at the Dodge Charger and met Mark Mosayebi there on my inital visit and worked with him over a couple of weeks to find exactly what I wanted. He was extremely helpful and patient whic Mosayebi there on my inital visit and worked with him over a couple of weeks to find exactly what I wanted. He was extremely helpful and patient which made my experience very easy with the dealership. Everyone I worked with including Tony and Amanda, with the finance department, were very helpful and professional. The day we signed everything took no longer than 30 minutes which is so out of the norm and Mark came in on his day off to make sure we received everything that we had expected. I highly recommend Lake Norman Dodge as well as Mark for the next vehicle purchase. Thanks, Christine and Lance Summey More

Helpful 2

Report | Print

We had a great experience with Lake Norman Chrysler. The salesman was helpful, but not too pushy. The owner was available and very personable. The service department has been extremely pleasant and timely salesman was helpful, but not too pushy. The owner was available and very personable. The service department has been extremely pleasant and timely any time we have come in for our service visits. (And we really like the free car washes!) More

Helpful 0

Report | Print

I was very happy with my overall experience at this dealership. Mark was great to work with and made me feel comfortable with my purchase. He was aware of my purchase price and what I was able to affor dealership. Mark was great to work with and made me feel comfortable with my purchase. He was aware of my purchase price and what I was able to afford. He kept me in my price range and made sure that I was going to walk out happy! Thank you for my new Jeep! I LOVE IT! More

Helpful 0

Report | Print

I recently purchased an Infiniti from Lake Norman Chrylser, Jeep & Dodge and I love my car! I would strongly recommend buying your next car from them. They were great to work with, provided me with Chrylser, Jeep & Dodge and I love my car! I would strongly recommend buying your next car from them. They were great to work with, provided me with a pressure free environment, listened to what I was looking for and helped me find the perfect car. Mark, my sales person, was very knowledgeable and helped me find the perfect car at a price I could afford. He was very attentive and made me feel very comfortable during my purchase. Oh, did I mention I get FREE CAR WASHES!! Lake Norman Chrysler, Jeep, & Dodge provided me with superior customer service so be sure to visit them before buying your next car! More

Helpful 0

Report | Print

By far the best place around to buy a vehicle! My parents have bought eight vehicles from LKN Chrysler and this was my 1st one with these guys. I now see why my folks wont go anywhere else! Mark showed me ar have bought eight vehicles from LKN Chrysler and this was my 1st one with these guys. I now see why my folks wont go anywhere else! Mark showed me around the lot, answered any questions I had and also left me to contemplate my options. He is an all around great guy and a great salesman! the dealership owner, Jack, even came out and introduced himself and was very helpful. I am in love with my '08 Dodge Charger DUB edition! And with the price they offered me I practically stole it! I've been by the dealership a few times for the free car washes and every time I'm there Mark and Jack make an effort to say hi and to check up on things. If you buy a vehicle anywhere else you are making a big mistake! More

Helpful 1

Report | Print