Mark Webb | Page 3

Repeat customer As a repeat customer, and one who has referred several friends, I will continue to recommend Carman Dodge, I feel that my needs are most often met or As a repeat customer, and one who has referred several friends, I will continue to recommend Carman Dodge, I feel that my needs are most often met or exceeded, and they have gone above and beyond more than once. Huge appreciation to Joe T and Dave S for their attention to getting things taken care of properly for me. More

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Easy car buying Great experience. Good people to work with will contutinue to use the service dept . Great deal on the new Jeep . No pressure to buy . Worked well Great experience. Good people to work with will contutinue to use the service dept . Great deal on the new Jeep . No pressure to buy . Worked well More

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Amazing experience Overall excellent experience when purchasing my Jeep. I will forever purchase my vehicles at Carman Dodge. Al Grandell prepared my vehicle efficiently Overall excellent experience when purchasing my Jeep. I will forever purchase my vehicles at Carman Dodge. Al Grandell prepared my vehicle efficiently. Nico explained all the numbers in a professional manner. Joe was extremely helpful and knowledgeable. I will be forever grateful for this sales experience. More

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Botched service repair Took my 2016 jeep in for service because there is a water leak . They actually made the leak worse and now the door does not shut properly. Showed t Took my 2016 jeep in for service because there is a water leak . They actually made the leak worse and now the door does not shut properly. Showed this to Mark the service provider before I even left the dealer.Then I was contacted by Joe Triboletti the general manager after they received a less than favorable survey. He said and I quoted him” That’s how FCA wants us to do the repair. The door after they “adjusted it “ is so out of alignment, you can tell immediately that it is not correct JUST by looking at it. The panel of the Jeep and the door is suppose to be flush . It is more than a 1/4” difference. And Joe Triboletti said it’s suppose to be that way. Can you actually believe Mr.Triboletti thinks this is correct?? For a gentleman in his position to LIE to people is just crooked! More

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Long, Inconvenient, Unreal I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me tal I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me talking to it) -- The Voice Command didn't work from the date of purchase, but I had to wait until I needed my 1st oil change to address it due to starting a new job. I also had some sort of tag sticking out of my dashboard that was connected to something in/under my dashboard that I asked them to remove. Day 1: They said my vehicle was fixed, I picked it up....on my way home, I tried the Voice Command, it didn't work (not fixed). I immediately called them to let them know and they said to bring back next day. Also, they did temove that tag, but left debris on the dash and dirt marks on the area between the front windshield and passenger front door. Day 2: I brought it back, they said my vehicle was fixed, I picked it up, tried the Voice Command in the parking lot, still didn't work. I went inside, they said they would order me a whole new radio and they would call me when the radio was in. Day 3: Took it back to have new radio installed, they said my vehicle was fixed. I picked it up, tried the Voice Command in the parking lot, IT STILL DIDN'T WORK. So far, I have been called THREE times saying my vehicle was fixed, when it wasn't fixed at all. How does that happen? I had them come out to my vehicle and show me -- how is it working because it's not working for me. They confirmed that it was not working. Apparently they are not even testing the Voice Command before saying it's fixed. So what the xxxx are they doing? - They said to bring it back the next day. Day 4: I received a call stating the repair had not been completed and asked if they could keep the vehicle another day or 2 and offered me a loaner/rental at their expense. Although very frustrated, I didn't want to have to take to another dealership and start this whole thing over. So, I went and picked up the loaner. Day 5: I called them at 3:00pm to check on the status of the repair and was told they didn't even look at the vehicle today. Day 6: I received a call at 4:30 saying it's still not fixed and they wanted to keep it another day. I've about had it at this point. I needed my truck because I was off work the next day. They told me to keep the loaner car over the weekend. I was NOT happy. They called me back at 4:58 as I was leaving work and told me it was fixed. Guess what was wrong with it???? The microphone wires were crossed. Must have happened during assembly. It took them 6 days to figure out it was a microphone problem (even though I told them from the start that it was not hearing me or recognizing anything I said). Don't you think someone would have thought about the problem being the microphone way before having it for 6 full days? -- They replaced my radio for nothing. In addition, they left dirty marks on the ceiling of my vehicle where the microphone is. Thank goodness it was all under warranty, but man-oh-man was this a huge inconvenience. -- Never going back to them for anything. Mark Webb was very polite and nice to me throughout this ordeal, but I do not know what all of his responsibilities are. I would have thought after him personally calling me as many times as he did to tell me my vehicle was fixed, when it wasn't, that he would have personally checked it to see if if was actually fixed before calling me over and over again to say that it was. Mark seemed overwhelmed (although friendly and apologetic to me) and rushed all the time. More

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Service Scam Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air b Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air box as it triggers a Message center alert not a CEL. Message center alert will not effect engine performance but the two can be related. Was told tech removed the Air box and inspected to verify inop. When I asked about P003A the turbo actuator they stated P1475 was the cause there is a restriction in the Air box and it needed a new air box. This new Air box for 385 plus 300 in labor may or may not fix the issue. They want to throw unwarranted parts at it at my expense before replacing the main problem. I didn't pay the 120 diagnostic fee due to failure to properly diagnose the issue,they were guessing. Once I got the truck back I found the Air box issue which was literally a 5 min extremely obvious issue. I have pics documenting the issue Ray Charles could have seen. Problem lies in the fact they lied about diagnosing the truck and still try to charge a fee. If they did in fact diagnose the truck one could have very easily found the problem and ruled out the air box as the cause. Like I said very simple I fixed the air box in 5 min cleared the code and the symptoms still persist without the presence of the P1475 code. They tried to rip me off and got caught. I broke the law by not paying for thier guess work but I try not to make it a habit of paying for a businesses incompetence. In the long run they will get paid but also got exposed for the crooks they are. Worth 120 bucks if it saves another person from this scam. Also they told me if I removed bad reviews they would fix my truck properly. More

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Micharl brooksgreat Great service attendant to all my needs very friendly atmosphere,they they really knew their product demonstrated everything and their whole staff was Great service attendant to all my needs very friendly atmosphere,they they really knew their product demonstrated everything and their whole staff was very pleasant and friendly More

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Horrible service!!!, Rude service advisor 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid fi 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid filter change on the transmission and stated that was the problem, clogged filter for transmission. I asked clogged with what? they did not know. After that vehicle broke down again, same issue transmission, they replace more parts, got vehicle back and had the same issue with transmission, brought back to dealership, replace more transmission Parts, got vehicle back, same issue, now they ordered a rebuilt transmission from Chrysler. DUH! should have done that after the 1st time. Went to pick up vehicle after transmission was replaced, found mounting bolts that hold transmission to vehicle out of their mounting holes, told them I would not accept vehicle back until every bolt on transmission was checked, the service advisor seemed bothered that I would not take the vehicle back. Also wiring harnesses were not reattached to there mounting points. Very poor workmanship at this dealership. I am going to write a letter to the CEO of Fiat/Chrysler about them. More

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Fantastic service on my FIAT! I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed t I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed to have done to my car was done right, and I was satisfied with the service. The staff at the service center were relatively relaxed, cool people to deal with. More

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Best dealer in town A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free co A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free coffee,magazines to read,internet access,so I said to myself What a wonderful world. Did you recognize the words? Yes that's right Louis Armstrong the greatest Louis Armstrong More

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