Matt Appleton | Page 2

Excellent friendly service. My mini service rep, Theo, maintained the tradition of excellent very helpful service. As with other Herb Chambers service reps (like Mark) he was c My mini service rep, Theo, maintained the tradition of excellent very helpful service. As with other Herb Chambers service reps (like Mark) he was conscious of not over servicing the car, thus controlling the costs. Something I much appreciate given the age of both my Minis. More

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You won't find a group of professionals any; any dealership, than you'll find at Herb Chambers on Commonwealth Ave Boston, MA Starting from the top, you got Matt Krappe the manager of maintenance dealership, than you'll find at Herb Chambers on Commonwealth Ave Boston, MA Starting from the top, you got Matt Krappe the manager of maintenance; A text book of knowledge, experience, and strategic thinking, that all add up to solving whatever problems you're having with your Mini in a thorough, honest, and caring fashion that will leave you with a smile. No manager can do it all, they need to be working with a team; and let me tell you, the team that works with Matt Krappe is the best team out there in the car mechanic world. I know that's a big statement, but it's true; and they've proved it to me time and time again. Anyone you work with in Maintenance is great. For many years, I've been working with Mark Ravin and Matt Appleton. It doesn't get any better than these two guys. They know about every little problem that possibly could occur in your car; and the best way to go about fixing it; from the smallest jobs to the biggest ones. This when something goes on with your Mini, they're on it and know the best way to fix it. Mark and Matt never try and squeeze money out of you. They tell you what needs to be fixed; and what can wait. They're kind and courteous and always have a joke ready for you as well if you ask them for one. There you have it Thanks Matt Krappe, Mark Ravin, and Matt Appleton for all you do, Cliff More

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I have. coming for more than 20 years Love everything staff and mini coopers And the energy coming for more than 20 years Love everything staff and mini coopers And the energy More

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Excellent service and customer support. Always professional but c prices are consistently above average for this market. Always professional but c prices are consistently above average for this market. More

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Amazing fast high quality service. Staff fun and spot on knowing how to relate to others. Staff fun and spot on knowing how to relate to others. More

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Fast, efficient, friendly. Not much more to say than that. Why 15 words? Too many Not much more to say than that. Why 15 words? Too many More

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Sam explained what might be the cause of my problem, told me what issues the mechanics found and clarified what was urgent and what could wait. I felt that I was being dealt with honestly and not being sold me what issues the mechanics found and clarified what was urgent and what could wait. I felt that I was being dealt with honestly and not being sold any service I didn’t need. My car came back washed and vacuumed and driving perfectly. More

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The best thing about this dealership is Mark Ravin, the best technician ever. He treats me with respect and care. As far as the dealership goes, it is comfortable, with many tables and chairs to work at or best technician ever. He treats me with respect and care. As far as the dealership goes, it is comfortable, with many tables and chairs to work at or just sit and read or watch TV. But, as noted, Mark Ravin is the number one reason that I drive about 10 miles to have my old Mini serviced. (Mark has also seen me through two previous Minis.) More

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Although I live in Peabody and have always had my Mini Cooper serviced there, I decided to go to Boston because there service special and “Value Service” offerings could save me a significant amount of mo Cooper serviced there, I decided to go to Boston because there service special and “Value Service” offerings could save me a significant amount of money. I first called Peabody Mini to make them aware of the cost difference but they were not interested in matching the prices. I was told that their dealership is not participating in the “Value Service” program that is offered through MINI USA Corporation. My service advisor at Herb Chambers, Mark, was wonderful. He explained everything thoroughly and my car was ready when promised. I was also told that my filters, which I thought were due to be changed, looked fine! It’s the first time I ever had a car serviced that the cost was LESS than I was expecting! My only concern was the difficulty I had in getting to speak to a service advisor to make my appointment. Whoever handles the calls to obtain the initial information did a rather poor job. It was only after the general manager took the call that I was finally connected appropriately.I now have Mark’s direct contact information so that should no longer be an issue for me. I will definitely return for future service as long as their prices remain competitive. More

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Every time I go in I am treated with respect, managed in a timely basis and never worry that I’m being taken advantage of. a timely basis and never worry that I’m being taken advantage of. More

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