Matthew Carlson | Page 37

Very courteous and professional service department. Called Matt Carlsen the service advisor and he immediately set up an appointment for the next day. Everyone was wonderful upon arrival, and my car w Called Matt Carlsen the service advisor and he immediately set up an appointment for the next day. Everyone was wonderful upon arrival, and my car was fixed in a timely manner. When I picked my car up, it was cleaned beautifully. Overall it was a very pleasant experience. More

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The employees always remember me and address me by name. I am treated as a VIP even though I did not purchase my BMW at Rallye. I am always charged fair price for any work and never taken advantage of. M I am treated as a VIP even though I did not purchase my BMW at Rallye. I am always charged fair price for any work and never taken advantage of. My experience at Rallye O's always a pleasure whether I am waiting or dropping my car off to be serviced. A loaner is always offered to me if service is expected to be longer than desired. Rally is truly an exceptional dealership! I would recommend Rallye to everyone! More

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From the very moment I arrived, I was treated like royalty. I knew the experience will be something special. What makes this dealership is the staff. The staff is hospitable, friendly, accommodating a royalty. I knew the experience will be something special. What makes this dealership is the staff. The staff is hospitable, friendly, accommodating and very helpful. They truly go above and beyond. There is a gentleness, sweetness and attention to detail you have here that you simply don't find in many dealerships. I was always treated with "white glove" service. Matt Carlson was awesome. His level of professional service is second to none. He is always attentive to my need. I will only service and buy my next BMW from Rallye. They are definitely 5 star! I couldn't be happier having experienced Rallye BMW. More

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I THINK MATT AND THE OTHER EMPLOYEES AT RALLY BMW SERVICE ARE EXCEPTIONAL. THEY ROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND ALWAYS SERVICE ORIENTED. YOU ARE QUICKLY GREETED AND ACKNOWLEDGED WHEN YOU COME IN F ARE EXCEPTIONAL. THEY ROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND ALWAYS SERVICE ORIENTED. YOU ARE QUICKLY GREETED AND ACKNOWLEDGED WHEN YOU COME IN FOR SERVICE. I WANT TO POINT OU THAT I LOVE DEALING WITH MATT. I ALWAYS MAKE IT A POINT TO AKS MY HIM. MATT ALWAYS LISTENS TO WHAT I THINK IS WORNG WITH MY CAR, AND DOES WHAT NEEDS TO BE DONE. THE SERVICE IS QUICK, PROFESSIONAL AND I ENJOY COMING IN. USUALLY ONE HATES COMING IN TO SERVICE HIS/HER CAR. OVERALL RALLY BMW SERVICE PROVIDES AN ENJOYABLE EXEPERIENCE. THE STAFF IS WONDERFUL;AND I WOULD LIKE TO RECOGNIZE MATT FOR HIS ONGOING DEEDICATION TO EXCEPTIONAL SERVICE. P.S.- I REALLY HAVE NOT WRITTEN A REVIEW LIKE THIS FOR ANY DEALERSHIP FOR THE NUMBER OF YEARS SINCE I'VE HAD A LICENSE AND WE ARE TALKING SINCE 1992. DR. THEODORA MANOLAS More

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I had Mat before as my Service rep. He is very kind Respectful and explains what need to be done. Wonderful Personality. Always with a good attitude.All of the service people from when I drop off the c Respectful and explains what need to be done. Wonderful Personality. Always with a good attitude.All of the service people from when I drop off the car to when I pick it up are very nice.The only thing I suggest is that I feel I should be able to get a BMW loaner when needed. I have to say The Reps always accomidate me and some how I luck out and get a BMW Loaner I thank everyone there for that. Ahain Thank you for making my visit to BMW a pleasant one. Carmelina Oliveira More

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The service at Rallye is superior as always. Usually I have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one of our cars, we should bring it in the next morning and he would take care of it. From the moment I pulled my car into the bays,spoke with the greeters and then with Matt,the BMW experience was professional as ever.They gave me a loaner car and within 15-20 minutes I was on my way home. About 3 hours later my own car was ready. Thank you for your terrific service and professionalism. More

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I had a very good experience in dealing with Rallye BMW. The service manager Matthew Carlson was wonderful, he kept me informed daily on the progress of the service that I was having done. I recommend this The service manager Matthew Carlson was wonderful, he kept me informed daily on the progress of the service that I was having done. I recommend this dealership highly Thank you Lucille Bertolino More

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Although we have long been customers of Rallye, this is our first experience in purchasing a Certified Pre Owned BMW. I can not say enough about Matt in the service department who took great care of us. our first experience in purchasing a Certified Pre Owned BMW. I can not say enough about Matt in the service department who took great care of us. We felt we were in such good hands, his knowledge of BMW's is superb and he assured us every step of the way and answered every question we had with patience and confidence. This has been such a great experience for us that I am even considering trading in my 2008 audi and getting yet another CPO BMW. It has been a great experience! More

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I came here for my maintenance service as I always do. The are expedient at processing my car thru the system, again as they always are. Matt Carlson, my service advisor is the best. He cares, and that The are expedient at processing my car thru the system, again as they always are. Matt Carlson, my service advisor is the best. He cares, and that shows in the way he handles his customers. I was in and out in no time at all, and I would recommend Rallye to all. They are the best! More

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When purchasing the car I was completely satisfied with the car and everything about it. I recently brought it in for my second service appointment in which things could not have gone smoother. I was a l the car and everything about it. I recently brought it in for my second service appointment in which things could not have gone smoother. I was a little late in bringing the vehicle in and got no problems whatsoever, received a great loaner and was out within 15 minutes. I got a call several hours later telling me my car was ready, and when picking it up was treated with the same friendliness and compitence I had been given in the morning. Couldn't have had friendlier/faster service and I will recommend to anyone interested in a BMW. More

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