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Matthew Reid
Matthew Reid at Volkswagen of Salem

Matthew Reid

Merchandising Manager

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.4
70 Reviews
4.4

70 Reviews

Write a Review

70 Reviews of Matthew Reid

December 29, 2025

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Employee Rating

Wouldn't cooperate getting the title or return phone calls from title lady. Car got wrecked and we needed the title and she wouldn't answer. Still have no answer. More

by OHANA688
Recommend Dealer
No

Other Employees Tagged: Matthew Reid

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Dec 29, 2025

OHANA688 responded

Still no idea where the title is. Lady doesn’t return calls.

December 22, 2025

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Employee Rating

Very helpful and was in and out pretty quickly. Very friendly people. Got a good deal on our car More

by CODY.FULLER18
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Dec 23, 2025

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 12, 2025

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Employee Rating

Experience was great. Easy to work with. They had me in and out quick. Since I was coming from out of town. More

by ROLLY509
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Dec 13, 2025

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2025

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Employee Rating

All people involved in the inspection and sale of the C7 Corvette Z06 (Salesman Tony Caccamise) were attentive and friendly to work with. Thank you for making my buying experience a fun memorable one! More

by DARRELLWATER81
Recommend Dealer
Yes

Other Employees Tagged: Joshua Hunsaker , Anthony (Tony) Caccamise

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Dec 08, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 07, 2025

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Employee Rating

They were great to work with we got straight to the point of sale and without presure.And seem to have a good selection of new and used autos More

by Dan
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Daniel Gonzales, Joshua Hunsaker, Erin Stack

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Dec 07, 2025

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 19, 2025

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Employee Rating

Everything went smoothly. All staff were kind and professional. I enjoyed working with Dema. He was very professional. More

by JULIEBROCK68
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Nov 20, 2025

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 11, 2025

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Employee Rating

We were sold a bad car had to return it got another one cost us both our cars plus 20k. And that cars engine light came on took 3 weeks to fix they did balance tires and actually notched rims for spaces. R More

by helanzkidz
Recommend Dealer
No

Other Employees Tagged: Matthew Reid

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Nov 14, 2025

Volkswagen of Salem responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 05, 2025

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Employee Rating

Worst experience ever. Sold me a truck with a bad transmission then tried to xxxxxxxx me multiple times about it being fine when it left the dealership. Either they are ful More

by MBOYNTON9814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell, Daniel Gonzales, Joshua Hunsaker

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Nov 08, 2025

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 22, 2025

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Employee Rating

It was a great experience. Everyone was super kind and helpful. I will recommend to anyone looking for a new car! More

by Estefania Yanez
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Oct 22, 2025

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 10, 2025

Dealership Rating
Employee Rating

I bought from a dealer because i thought thst would assure getting a car that Ididnt medically have to dump money into for repairs. I ended up buying a 2nd $200key be uase only 1 was included. Also, I More

by jendreams63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell, Daniel Gonzales

Report | Print
Oct 13, 2025

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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