Matthew Reid
Matthew Reid at Volkswagen of Salem

Matthew Reid

Merchandising Manager

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.4
67 Reviews
4.4

67 Reviews

Write a Review

67 Reviews of Matthew Reid

December 08, 2025

Dealership Rating
Employee Rating

All people involved in the inspection and sale of the C7 Corvette Z06 (Salesman Tony Caccamise) were attentive and friendly to work with. Thank you for making my buying experience a fun memorable one! More

by DARRELLWATER81
Recommend Dealer
Yes

Other Employees Tagged: Joshua Hunsaker , Anthony (Tony) Caccamise

Dec 08, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 07, 2025

Dealership Rating
Employee Rating

They were great to work with we got straight to the point of sale and without presure.And seem to have a good selection of new and used autos More

by Dan
Recommend Dealer
Yes
Dec 07, 2025

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 19, 2025

Dealership Rating
Employee Rating

Everything went smoothly. All staff were kind and professional. I enjoyed working with Dema. He was very professional. More

by JULIEBROCK68
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

Nov 20, 2025

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 11, 2025

Dealership Rating
Employee Rating

We were sold a bad car had to return it got another one cost us both our cars plus 20k. And that cars engine light came on took 3 weeks to fix they did balance tires and actually notched rims for spaces. R More

by helanzkidz
Recommend Dealer
No

Other Employees Tagged: Matthew Reid

Nov 14, 2025

Volkswagen of Salem responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 05, 2025

Dealership Rating
Employee Rating

Worst experience ever. Sold me a truck with a bad transmission then tried to xxxxxxxx me multiple times about it being fine when it left the dealership. Either they are ful More

by MBOYNTON9814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 08, 2025

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 22, 2025

Dealership Rating
Employee Rating

It was a great experience. Everyone was super kind and helpful. I will recommend to anyone looking for a new car! More

by Estefania Yanez
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

Oct 22, 2025

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 10, 2025

Dealership Rating
Employee Rating

I bought from a dealer because i thought thst would assure getting a car that Ididnt medically have to dump money into for repairs. I ended up buying a 2nd $200key be uase only 1 was included. Also, I More

by jendreams63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell, Daniel Gonzales

Oct 13, 2025

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 11, 2025

Dealership Rating
Employee Rating

I had really good experience with service department at VW of Salem, fast and professional service. More

by ZOLOTAROVDMYTRO1237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 29, 2025

Dealership Rating
Employee Rating

Bought a car that was previously owned by a dealership employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway More

by ALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

Sep 01, 2025

Volkswagen of Salem responded

Alex, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 21, 2025

Dealership Rating
Employee Rating

Excellent experience at VW of Salem. Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! More

by JASONASPLUND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Ledgerwood, Tanya Risseeuw , Ismael Jimenez

Aug 21, 2025

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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