I had really good experience with service department at
VW of Salem, fast and professional service.
VW of Salem, fast and professional service.
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by ZOLOTAROVDMYTRO1237
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2025 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Amazing experience!
Working here many years helped me see which vehicle I needed for the future.
Working here many years helped me see which vehicle I needed for the future.
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by EPICAZOCARRANZA
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2025 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Bought a car that was previously owned by a dealership
employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway
employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway in less then 500 miles since purchase. The battery had been replaced while in possession of the dealership, and they have evidence of ordering, and receiving a battery for it but no record of installing it. The battery failed within 1 month of purchase which according to manufacturer occurred due to their failure to follow procedure during installation and they have been a nightmare to contact about service records or anything they're willing to do to help me since my $19,000 purchase has already broken down 2 times in less then 1 month since purchase, and both things were repairs that happened during their possession of the vehicle. Very shady experience. I have been in the automotive repair industry for 10+ years and would never avoid standing behind the things I sell like this.
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by ALEX
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
Volkswagen of Salem responded
Alex, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Creo que fue un excelente atendimiento
Gracias por
ayudarme a comprar mi carro
Les agradezco mucho al equipo de Volkswagen
ayudarme a comprar mi carro
Les agradezco mucho al equipo de Volkswagen
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by EPICAZOCARRANZA
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Excellent experience at VW of Salem.
Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped!
Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped!
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by JASONASPLUND
Verified Customer
Verified Customer
Aug 21, 2025 -
Volkswagen of Salem responded
Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
We purchased 2 cars from them the same day and can't be
happier with the attention and service received.
happier with the attention and service received.
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by LAMPMAN REGINA
Verified Customer
Verified Customer
Aug 08, 2025 -
Volkswagen of Salem responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
We came in for a fact finding mission.
Skip made it clear and easy to make a decision.
Skip made it clear and easy to make a decision.
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by KPREESE235
Verified Customer
Verified Customer
Aug 08, 2025 -
Volkswagen of Salem responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Amazing experience, fit my needs and budget perfectly!
!! Helped me set up my VW hub app which is Ahh Mazing!!
!! Helped me set up my VW hub app which is Ahh Mazing!!
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by TONNERSC4
Verified Customer
Verified Customer
May 22, 2025 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Enjoy visiting this work space.
People are friendly and the waiting area is very nice and comfortable.
People are friendly and the waiting area is very nice and comfortable.
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by RACHELAREID
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2025 -
Volkswagen of Salem responded
Rachel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Because of a delay I was treated very fairly.
I always get good service from this dealership
I always get good service from this dealership
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by JOANNHEBING
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2025 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com