Michael Hernandez
Michael Hernandez at Universal Hyundai

Michael Hernandez | Page 5

Hyundai Certified Consultant

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.0
50 Reviews
4.0

50 Reviews

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50 Reviews of Michael Hernandez

September 22, 2021

Dealership Rating
Employee Rating

Thank you for a great service . The staff a universal are very profesional. I what to give Micheal Great That helping with my car and. GreT costumer service More

by MARYACEVEDO1964
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera, Simo Bassi

Sep 22, 2021

Universal Hyundai responded

Mary, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 28, 2021

Dealership Rating
Employee Rating

Michael Hernandez did a great job, was very helpful and we feel he help us to find the perfect car for us. Thank You, Michael More

by GA.WORKING.ANT
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda

Jul 28, 2021

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 01, 2021

Dealership Rating
Employee Rating

Lack of follow up from the sales team, many promise to follow up with me regarding the bump on the side door, I have called couple of times and been totally ignored. Car is fantastic but the costume servi More

by ROBSON.P.ARAUJO
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cesar Alegre, Mustapha Bernannou, Jennifer Cacciola, Christopher Johnson , Luis Arevalo, Jose Barbastefano, darrin diaz, Errol Gillette, Nick Gomez

Jul 18, 2021

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so I can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Jul 18, 2021

ROBSON.P.ARAUJO responded

After sales was made, lack of follow up, car has a dent on the side door, promise was made that would be fix next day and i haven't heard from the sales team, i have called, left messages and text. I have been a costumer for the past 20 years, costume service has gone down.

Jul 18, 2021

ROBSON.P.ARAUJO responded

If you need to contact me: robson.p.araujo@disney.com 321 239 6680

Jul 01, 2021

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

June 04, 2021

Dealership Rating
Employee Rating

Great friendly service. Didn’t make me feel nervous or pressured and worked with me on different options to get what I was looking for. More

by BMONTALTO86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez

Jun 05, 2021

Universal Hyundai responded

Thank you for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 02, 2021

Dealership Rating
Employee Rating

Great service, we found exactly the car we wanted for the price we were looking for! Fast, officiant, very professional! Michael showed us all the possible options and we got a perfect match! More

by itonka
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez , Robert Redford

Jun 02, 2021

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Universal Hyundai. Congratulations on your new vehicle! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Manager

May 27, 2021

Dealership Rating
Employee Rating

Michael salesperson and Frankie the General manager, went out of the way to help us out, on a upside down car loan, we were in. I’ll recommend this Universal Hyundai/Nissan looking for a Good deal and Great More

by R.C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez , Robert Redford

May 28, 2021

Universal Hyundai responded

Thanks for sharing your experience with us! We will pass this on to Michael and Frankie. Have a great day.

May 26, 2021

Dealership Rating
Employee Rating

good service a little slow, again good service . Will definatly reccommend this dealership to others. not much else to say,I hope the service is as good. More

by TWPRJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Ramces Rivera

May 27, 2021

Universal Hyundai responded

Thank you so much for sharing your feedback with us! Have a great day!

May 12, 2021

Dealership Rating
Employee Rating

Very nice experience. The only reason I did not give 5 stars was because I ask for a second key and was only told "there's only one". I could have been told where to ask for a spare key or offered to have More

by jani
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda

May 17, 2021

Universal Hyundai responded

Thank you for sharing your experience. Please give me a call directly at 407-926-7001 ext 1050 so I can assist you with this issue- Susanna

May 18, 2021

jani responded

Hi Susan. Thanks for your interest in helping me. I will call yo on Monday the 24th Thanks again Janinna

May 18, 2021

Universal Hyundai responded

Wonderful. I look forward to speaking to you then :)

May 28, 2021

Universal Hyundai responded

It was great speaking with you. You should receive a call from Michael shortly. If you need any further assistance please email me at scanelon@universalnissan.com

May 28, 2021

jani responded

Hi Susanna. I've called you 3 times with no luck. Tried to leave a message on your voice mail, but it cuts off. Mi number is 407 7123418

May 29, 2021

jani responded

Thanks very much

April 28, 2021

Dealership Rating
Employee Rating

Michael was amazing !! Seriously he tried his best to get me my first car & he succeeded. His Customer service is beyond excellent! Super grateful. A More

by Alexisward7373
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ericmelec Rivera

Apr 28, 2021

Universal Hyundai responded

This was great to read. We appreciate you taking the time to share your experience with us and for recognizing Michael This is what we strive for with every customer and we thank you for trusting us with your business.

April 26, 2021

Dealership Rating
Employee Rating

From beginning to end no complaints. We would recommend Michael Hernandez as your sales rep. He was very professional and explained everything perfectly. Will for sure return in the future 😊 More

by Kristy
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2021

Universal Hyundai responded

Thanks for sharing your experience with us! We will pass this on to Michael. Have a great day.

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