Michael Ross
Michael Ross at Ken Ganley Kia Mentor
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Michael Ross | Page 3

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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5.0
50 Reviews

Dealership Experience

2 yrs, 4 mos

5.0

50 Reviews

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50 Reviews of Michael Ross

August 04, 2023

Dealership Rating
Employee Rating

Excellent service, caring staff, efficient management of operations. I am impressed with the overall approach to the service department. More

by maureen11970
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2023

Ken Ganley Kia Mentor responded

Thank you so much for your 5 star reveiw. We are happy we could meet your expectations. We look forward to assisting you in the future. Dee Shirkey Customer Relations Manager

July 10, 2023

Dealership Rating
Employee Rating

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2023

Dealership Rating
Employee Rating

Kia was wonderful dealing with my sportage issue. Very helpful and took the time to answer all of my questions More

by jillhelmick
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

Dealership Rating
Employee Rating

Erica the service writer 10 gold stars; not much else to say ! Terrific and caring considerate and professional More

by Bob
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Ken Ganley Kia Mentor responded

Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2023

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As always, great communication from Mike. He always goes out of his way to make sure the customer is satisfied. More

by kjury0916
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 22, 2023

Dealership Rating
Employee Rating

Everything went great and was easy to do. It was fast as well on the day o was there More

by andrewkramer35
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2023

Dealership Rating
Employee Rating

I had service done to my Kia Sportage on May 18, 2023. The service center was excellent. Mike kept me up to date on my car and what was needed. They checked all the recalls and completed an all-point rev More

by pkilfoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

May 02, 2023

Dealership Rating
Employee Rating

People in customer service were very nice and helpful when serving my car. The time it took to service it great. More

by loopnnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 19, 2023

Dealership Rating
Employee Rating

The service department is definitely the best around. Rebecca Banks is a Rock Star on the service desk More

by Mr bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2023

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Apr 25, 2023

Mr bill responded

I really appreciate the outstanding service work I receive from your Mentor Kia Dealership

April 15, 2023

Dealership Rating
Employee Rating

Great customer service and service was completed in the time estimated. Very friendly people in service as well as in sales. More

by dtsengas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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