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Michael Ross
Michael Ross at Ken Ganley Kia Mentor
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Michael Ross | Page 2

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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5.0
50 Reviews

Dealership Experience

2 yrs, 3 mos

5.0

50 Reviews

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50 Reviews of Michael Ross

November 24, 2023

Dealership Rating
Employee Rating

Great service. Good value. Mick and Erika are both great.made getting an oil change easy More

by Mpiczer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner

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Nov 26, 2023

Ken Ganley Kia Mentor responded

Hi Mpiczer, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2023

Dealership Rating
Employee Rating

A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you More

by go_wvu1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Lindner, Brian Snowden, Rebecca Banks, Kyle Eddy

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Nov 18, 2023

Ken Ganley Kia Mentor responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2023

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Employee Rating

Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! More

by luvbrittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Lindner, Brian Snowden, Rebecca Banks, Kyle Eddy

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Nov 15, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 05, 2023

Dealership Rating
Employee Rating

Dee and Rebecca were absolutely professional and took care of my concerns. Cusps to the service team More

by josephtaraba1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Bailey

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Nov 05, 2023

josephtaraba1953 responded

josephtaraba1953@icloud.com

November 02, 2023

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Employee Rating

The service advisor is never available to take your call nor does he revert to any of the messages left, work never gets done on the promised timeline and do not hold themselves accountable for anything. More

by thakkarvarun32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zach Piotrowski

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Nov 04, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you for your feedback. It helps us to get even better.

November 01, 2023

Dealership Rating
Employee Rating

Transparent, forthright, honest, and helpful. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. More

by bockner50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Lindner, Brian Snowden

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Nov 03, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2023

Dealership Rating
Employee Rating

Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. More

by snowman44077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Arnoff, Hank Lamson, Nate Ferris, Erica Hughes, Zach Piotrowski, Jason Baker, Michael Campola, Michael Lindner, Brian Snowden

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Oct 17, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2023

Dealership Rating
Employee Rating

Very friendly and courteous staff. When I need service they get me in and out very quickly. More

by dlgrubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 16, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2023

Dealership Rating
Employee Rating

Loved my experience ! They were so welcoming ! And I felt very comfortable with them too More

by Tatashka22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Lindner, Brian Snowden

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Aug 31, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 24, 2023

Dealership Rating
Employee Rating

Very good experience the host was very gracious and professional. Would totally recommend them to anyone More

by dijonkinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Erica Hughes, Zach Piotrowski, Michael Lindner, Brian Snowden

Helpful
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Aug 29, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thanks again for the recommendation, and have an amazing day!

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