Michele Biros | Page 2

Ridiculous wait times, rude customer service, and don’t back up their warranties when you buy brand new vehicles from the Ocala location back up their warranties when you buy brand new vehicles from the Ocala location More

by BLACKMUD88 Verified Customer Verified Customer

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Shawn was very good. He was attentive but not at all pushy. I love my new Passat. I am a long time Volkswagen fan. Once again they did not disappoint. You cannot bea He was attentive but not at all pushy. I love my new Passat. I am a long time Volkswagen fan. Once again they did not disappoint. You cannot beat German built cars. More

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Beautiful, accommodating facility with lots of amenities so customers don’t get bored while they are getting their cars serviced! so customers don’t get bored while they are getting their cars serviced! More

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Any time my vehicle has needed service Malaun has made it a point to get me in and provided me with detailed honest work. I will continue coming to this dealership because of the quality and professionalism a point to get me in and provided me with detailed honest work. I will continue coming to this dealership because of the quality and professionalism of the service department. Sales and finance has been a pleasure to work with as well. Highly recommend this dealer! More

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Mike deJesus, and his staff created the best buying experience I’ve ever had! Love my Taos, and thank you VW of Ocala! experience I’ve ever had! Love my Taos, and thank you VW of Ocala! More

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Absolutely pleasant visit all around. Spencer is an awesome, outgoing super friendly sales person!! I really enjoy the amount of electronic signing instead of wasting all the paper. I love my volkswage awesome, outgoing super friendly sales person!! I really enjoy the amount of electronic signing instead of wasting all the paper. I love my volkswagen cars and this one is no different! More

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Total peace of mind we were not able to "make a deal" This place was truly awful to deal with. The advertised price is *nothing* close to what you'll actually end up paying. First, they force you to use t This place was truly awful to deal with. The advertised price is *nothing* close to what you'll actually end up paying. First, they force you to use their financing department in order to receive the advertised price (it's literally thousands of dollars difference -- in my case, it was $22,500 vs. $26,991). If they decide not to force you, then they use that as leverage by trying to make you feel as if they're doing you a huge favor by honoring the advertised online price. Next, they slap on a $899 "Pre-Delivery Service Charge". After that, they tried to tell me my tax/tag/title fee was $1337 when I had verified and sent proof from my DMV that it was only $959. They were very insistent their estimates were correct, and even after I provided proof which pointed out such large discrepancies, there was never any apology made and it took them days to sort it out. After all of this, their "best" offer was $23,864. A massive waste of time for everyone with all of the unnecessary back and forth spanning over a full week, just to arrive at a price I couldn't pay. I also spoke to three separate salespeople and no one was ever up to date on the current information, so the dealership itself is incredibly inefficient. Not to mention, they are very nice people at first, but end up being more deceptively 'salesy' than imaginable (I have bought many cars in my life, and I must say, this dealership takes the cake). I ended up buying the same vehicle, 6k less mileage, CERTIFIED, from a different dealership which believes in upfront pricing, and paid far less. It's also worth mentioning that my Carfax account saved the Ocala vehicle's VIN number, and I received notification emails a few weeks after I had given up and the car had been purchased by someone else, that the car had been serviced (engine checked and both axles replaced). Overall, it was just an incredibly time-consuming, frustrating, and ethically questionable experience. I have total peace of mind that things were not meant to work out with this dealership. More

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Truly a VERY EASY experience No BS, No Gimmicks, Nice, Friendly, not your stereo-typical "car salespeople". I could tell there was an "urgency" behind the scenes to address, proce No BS, No Gimmicks, Nice, Friendly, not your stereo-typical "car salespeople". I could tell there was an "urgency" behind the scenes to address, process, and complete the credit, get me the package I needed and not waste my time. I was not 'rushed' they just valued my time and my level of requirements...Quick, Painless, out the door with the car I went in to look at ....Easy Peasy...Would not hesitate to do business with them again and again. More

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